Reimbursement Account Manager - AllegianceJoin Allegiance as a Reimbursement Account Manager, where you will serve as a trusted partner to clients and play a key role in delivering exceptional service, operational excellence, and long-term account success. In this role, you will manage strategic client relationships, drive retention and growth, and help clients maximize value through proactive consultation, performance insights, and cross-functional collaboration.
Responsibilities- Manage day-to-day client relationships through a strong understanding of reimbursement, products, services, and client objectives.
- Serve as a primary point of contact for clients, consultants, and producers by providing proactive consultation, issue resolution, and service support.
- Lead execution of client requests including changes, product enhancements, new group implementations, terminations, and escalated issues.
- Coordinate and lead implementation activities, ensuring stakeholders remain aligned on timelines, deliverables, and quality expectations.
- Facilitate client-focused meetings that review operational performance, service outcomes, and opportunities for improvement.
- Analyze performance metrics and business results to identify opportunities that improve client satisfaction, profitability, and retention.
- Collaborate with Medical Account Executives and cross-functional partners to address service needs and strengthen client relationships.
- Leverage technology, reporting tools, and operational resources to anticipate client needs and deliver solutions proactively.
- Promote awareness of service offerings and identify opportunities that support account growth and long-term client value.
Required Qualifications- Bachelor's degree or equivalent professional experience.
- Experience in account management, client services, healthcare operations, or a related customer-facing environment.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to collaborate effectively across a matrixed organization and build productive relationships with diverse stakeholders.
- Strong client-facing skills with a focus on service excellence and relationship management.
Preferred Qualifications- Experience supporting healthcare, pharmacy, or benefit management clients.
- Experience managing implementations, operational performance reviews, or client retention initiatives.
- Advanced proficiency with Microsoft Office applications, including PowerPoint.
- Experience using CRM, reporting, or account management technologies.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 64,100 - 106,900 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
