SummaryAs a Cloud Go-Live Manager, you will build and maintain strong relationships with our Guidewire Customers, providing firm guidance and leadership support. Cloud Go-Live Managers focus on the "path to production" and initial go live of a Guidewire Cloud customer's journey. In this capacity you will serve as the primary liaison between the customer team and the various Guidewire teams necessary for a successful Guidewire Cloud release. Through the journey, you will evaluate the production readiness of our customers by managing the planning and execution from "Build" to "Run." You'll ensure that both Guidewire and the customer are prepared for a successful transition to production. On a day-to-day basis, you will be involved in areas such as Deployment Plan development, Dry Run scheduling, resource coordination and execution of the Deployment Plan. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer's success. Finally, during post-production, you'll act as a thought expert for internal Guidewire teams on cutover and deployment questions.
This customer-facing role emphasizes exceptional service, including professional communication, timely responses, and a strong sense of urgency in production environments.
Job DescriptionResponsibilities:- Serve as an expert resource for customers and partners on deployment planning, dry runs, and Go-Live activities, providing guidance on templates, resource needs, and best practices.
- Collaborate with Implementation Teams (Guidewire Delivery Services, SI Partners, and customer teams) to develop, refine, and execute Deployment Plans through multiple dry runs.
- Coordinate knowledge transfer to Guidewire Global Support and DBA teams for production execution.
- Confirm resourcing (Guidewire and non-Guidewire) and finalize Deployment Plans with stakeholders.
- Work with customers to establish Go-Live communication plans and partner with TAMs and Implementation Teams to ensure smooth execution.
- Act as an internal subject-matter expert on cutover and deployment processes.
- Continuously improve deployment practices by capturing and analyzing process data.
Qualifications & Skills- Technical expertise: Strong knowledge of cloud migration processes and customer readiness for Go-Live; experience with SaaS vs. on-premise deployments; familiarity with customer/support systems such as Salesforce, Jira, Google Workspace, and Confluence. Fundamental AWS and DevOps knowledge is a plus.
- Communication: Proven ability to clearly educate and set expectations with customers on Deployment Plans, Dry Runs, and resourcing; strong stakeholder communication skills across technical and executive levels.
- Collaboration & leadership: Effective at building relationships with customers, partners, and internal teams; able to influence and guide both operational and executive stakeholders.
- Detail orientation: Skilled at managing complex Deployment Plans, Dry Runs, and production operations in time-sensitive environments.
- Continuous improvement: Identifies trends and drives improvements in deployment processes using Agile methodologies and problem-solving skills.
- Knowledge sharing: Demonstrated ability to educate and upskill both customer groups and internal Guidewire teams on deployment-related issues.
- Adaptability: Comfortable in a dynamic role that evolves with solution offerings; able to quickly triage issues and prioritize tasks.
Preferred Experience- 2+ years of applied project experience with Guidewire Core applications (PolicyCenter, ClaimCenter, BillingCenter, Digital, Data Management).
- Program Management experience within IT or consulting (Guidewire projects preferred).
- Customer Success Management or leadership experience in Customer Support organizations focused on production operations.
- Applied Project Management experience with Agile methodologies.
- Experience working in cloud-based enterprise applications or SaaS environments.
Other Requirements- Bachelor's degree (B.S./B.A.) or equivalent.
- Authorized to work in the U.S. or Canada.
- Primarily a remote role; up to 10% on-site work at Guidewire locations may be required as conditions evolve. Occasional travel outside the region (1-2 times per year) may be necessary for corporate or organizational events.
- Flexibility to adjust working hours based on customer location; availability to support up to one weekend per month for Production Go-Lives.
The Canadian CAD base salary range for this full-time position is $98,000 - $123,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.
