Req ID: 137053
Remote Position: Hybrid
Region: Americas
Country: Canada
State/Province: Ontario
City: Toronto

Summary

As a Collaboration and Cloud Operations Engineer, you will be the backbone of our digital workplace. You will manage, optimize, and secure our hybrid collaboration ecosystems (M365 & Google Workspace), ensure flawless identity management, and help scale our broader cloud infrastructure across GCP, Azure and AWS.

Knowledge/Skills/Competencies

• Ecosystem Management: Administer, maintain, and optimize both Google Workspace and Microsoft 365 environments, ensuring high availability, security, and seamless user experience.
• Identity & Directory Services: Manage user lifecycles, access controls, and directory integrations using Active Directory (AD) and Google Cloud Directory Sync (GCDS).
• Cloud Operations: Support and maintain multi-cloud infrastructure across GCP, Azure and AWS, monitoring performance, spend, and security compliance.
• Automation & Scripting: Identify manual bottlenecks and build automation workflows to streamline provisioning, reporting, and routine administrative tasks.
• Troubleshooting & Support: Act as the Tier 3 escalation point for complex collaboration, identity sync, and cloud-related infrastructure issues.
• Security & Compliance: Implement and audit security policies (e.g., MFA, DLP, conditional access) across all collaboration and cloud platforms.

Required Skills & Qualifications (Must-Haves)

• Dual-Ecosystem Expertise: Proven experience hands-on administering Google Workspace and Microsoft 365 in an enterprise environment.
• Identity Masters: Deep understanding of Active Directory (AD) architecture and extensive experience configuring and troubleshooting Google Cloud Directory Sync (GCDS).
• Hybrid Savvy: Strong familiarity with cross-platform coexistence, email routing (MX records, SPF, DKIM, DMARC), and data migration between ecosystems.
• Problem-Solving: Excellent analytical skills with the ability to diagnose complex sync errors, identity conflicts, and cloud configuration issues.

Preferred Qualifications (The "Added Advantages")

• Scripting Capabilities: Proficiency in PowerShell, Google Apps Script, or Python to automate administrative tasks and API integrations.
• Multi-Cloud Experience: Base-level or advanced knowledge of cloud infrastructure components in Microsoft Azure and Google Cloud Platform (GCP) (VMs, IAM, networking, etc.).
• Certifications: Relevant certifications such as Google Professional Collaboration Engineer, MS-102 (Microsoft 365 Administrator), Azure Fundamentals, or GCP Digital Leader/Cloud Engineer.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Salary

The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range: $89,355-124,779 CAD/year

Typical Experience

• 4 to 6 years; Experience in similar roles

Typical Education

• Bachelor Degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.