Department:

The Impact You Will Have

As a Business Systems Analyst, you will help design, support, and enhance the business applications that power critical workflows across the organization. Working closely with business stakeholders, Product Management, Product Design, and engineering teams, you will gather requirements, document business processes, configure systems, and support application enhancements that improve operational efficiency and user experience.

In this role, you will contribute to the modernization of internal platforms, including FileMaker applications, Azure SQL integrations, and connected business systems. Your work will help deliver scalable solutions that improve data quality, streamline workflows, and support evolving business needs.

Primary Responsibilities

• Support the design, configuration, enhancement, and maintenance of scalable, high-quality FileMaker applications across new and existing business solutions.
• Gather, analyze, and document business and functional requirements for new initiatives and system enhancements.
• Collaborate with Product Management, Product Design, engineering teams, and business stakeholders to translate business needs into practical, scalable technical solutions.
• Support the development, testing, and maintenance of system integrations, including Azure SQL, iManage, and internal and external APIs.
• Assist with application testing, release validation, troubleshooting, and post-release support to ensure system quality and reliability.
• Create and maintain process documentation, system documentation, and user support materials.
• Identify opportunities to improve business processes, data quality, and application performance.
• Perform other duties as assigned
• Attendance is generally required from 8:30 am 6:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Business Analytics, or a related field, or an equivalent combination of education and professional experience.
• 1+ years of experience as a Business Systems Analyst or in a related role supporting business applications, systems implementation, or process improvement preferred.
• Experience gathering business requirements and partnering with stakeholders to support application development or system enhancements.
• Experience working with relational databases, SQL, Microsoft Excel, or reporting tools.
• Experience with FileMaker, low-code platforms, or business application configuration is preferred.
• Experience in real estate, financial services, affordable housing, capital markets, or a related industry is preferred.

Knowledge, Skills and Abilities

• Strong analytical, problem-solving, and critical thinking skills.
• Ability to translate business needs into clear functional and technical requirements.
• Working knowledge of relational databases, data models, SQL, and data validation concepts.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
• Excellent written and verbal communication skills with the ability to collaborate across technical and business teams.
• Demonstrated ownership, initiative, and a commitment to continuous learning and process improvement.
• Interest in leveraging AI-enabled tools to improve documentation, business analysis, testing, and workflow efficiency.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

This position has an estimated base salary of $76,000 - $86,000 plus a discretionary bonus. An employment offer is based on the applicants relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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What We Offer

• The opportunity to join one of Fortune Magazines Great Places to Work winners

• Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation3, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  - Pre-tax transit and commuting benefits
  - A robust health and wellness program 6 earn cash rewards and gain access to resources that
  promote health, engagement, and balance
  - Paid maternity and parental leave, as well as other family paid leave programs
  - Company-paid life, short and long-term disability insurance
  - Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back 6 volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked