Position SummaryWe are seeking a Business Systems Analyst to support the operation, adoption, governance, and continuous improvement of a Microsoft 365 digital workplace. This role partners with business stakeholders and IT to improve collaboration, information management, workflow automation, and employee productivity through Microsoft technologies.
The position combines business analysis, Microsoft 365 platform support, project coordination, user enablement, governance, and continuous improvement across a global, multi-location organization.
Key Responsibilities- Partner with business stakeholders to understand processes, gather requirements, identify improvement opportunities, and translate business needs into practical technology solutions.
- Support Microsoft 365 services including Teams, SharePoint Online, OneDrive, Microsoft 365 Groups, Planner, Forms, Lists, and related technologies.
- Support SharePoint sites, document libraries, lists, collaboration workspaces, permissions, content organization, and information architecture.
- Coordinate content migrations from file shares and legacy repositories into SharePoint Online, Teams, and OneDrive.
- Monitor Microsoft 365 service updates and roadmap changes and coordinate testing, communications, and rollout activities.
- Troubleshoot Microsoft 365 issues, document findings, and coordinate resolution with internal IT teams, Microsoft Support, and vendors.
- Support Microsoft 365 Copilot and Copilot Chat readiness, adoption, training, communications, and approved business use cases.
- Support responsible AI practices, user enablement, adoption measurement, and continuous improvement of Microsoft 365 Copilot capabilities.
- Gather requirements and support solutions using Power Automate, Power Apps, Microsoft Forms, Microsoft Lists, and SharePoint.
- Identify opportunities for workflow automation and assist with solution design, testing, deployment, documentation, and ongoing support.
- Support Power Platform governance, including established standards for environments, ownership, connectors, lifecycle management, and support.
- Lead or support Microsoft 365 and digital workplace projects from discovery through implementation and transition to support.
- Coordinate testing, user acceptance, training, deployment, project schedules, risks, issues, dependencies, and stakeholder communications.
- Develop user guides, knowledge articles, training materials, release communications, and support documentation.
- Deliver demonstrations, workshops, office hours, and role-based training for Microsoft technologies.
- Track service trends, stakeholder feedback, adoption metrics, and platform changes to identify opportunities for process and service improvements.
- Prepare project status reports, dashboards, adoption metrics, presentations, and management updates.
Qualifications- Bachelor's degree in Information Systems, Information Technology, Business Administration, Computer Science, or a related field, or equivalent combination of education and experience.
- 4+ years of relevant experience in business systems analysis, Microsoft 365, collaboration technologies, digital workplace solutions, or related business applications.
- Hands-on experience supporting Microsoft Teams, SharePoint Online, OneDrive, permissions, content management, and end users.
- Experience gathering requirements, documenting processes, coordinating testing and implementations, and working with technical and nontechnical stakeholders.
- Strong analytical, troubleshooting, documentation, communication, presentation, training, and stakeholder-management skills.
- Ability to manage multiple priorities, work independently, and communicate risks and issues appropriately.
- Ability to explain Microsoft 365 capabilities, limitations, governance requirements, and solution options to both technical and business audiences.
Preferred Qualifications- Experience with Power Automate, Power Apps, Microsoft Forms, Microsoft Lists, Planner, Loop, or other low-code technologies.
- Experience supporting Microsoft 365 Copilot, including adoption, usage reporting, responsible AI, or organizational change.
- Experience designing SharePoint sites, information architecture, or content migrations.
- Familiarity with Microsoft Entra ID, Microsoft 365 Groups, and group-based permissions.
- Experience working in a global, multi-location, or manufacturing environment.
- Familiarity with IT service management, incident, problem, change, and vendor-support processes.
- Experience with Agile or traditional project-management methodologies.
- Relevant Microsoft certifications or willingness to obtain them.
