Job Description

Position Summary:

Salesforce Business Analyst

Are you the person who loves figuring out why a process works the way it does, and how to make it better? Do you also enjoy testing those processes to make sure the functionality is actually working? As Salesforce Business Analyst at Cherokee Federal, you'll help turn what our federal customers need into clear, buildable Salesforce solutions as well as validate the solution to ensure customer satisfaction.

Compensation & Benefits:

Salary Range for Salesforce Business Analyst: $100,000 - $120,000

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:
• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn't just a promise, it's part of who we are.

Benefits are subject to change and eligibility requirements apply.

Essential Functions, Duties & Responsibilities:
• Join requirements gathering sessions with customers and help capture business needs, pain points, and goals
• Write clear user stories with acceptance criteria that developers can build from
• Document current state and future state process flows using tools like Lucidchart or Visio
• Help map business requirements to Salesforce functionality, including objects, fields, page layouts, and Flows
• Declaratively configure the solution, making sure acceptance criteria is met and client signs off on each piece of work.
• Support user acceptance testing by writing test scripts, running tests, and logging defects
• Maintain requirements traceability so every story ties back to a customer need
• Help prepare training materials, user guides, and release notes for end users
• Assist with data mapping and validation during data migration efforts
• Take part in Agile ceremonies, including sprint planning, backlog refinement, standups, and demos
• Keep backlog items organized and up to date in Jira, Azure DevOps, or similar tools
• Validate requirements and solution designs through walkthroughs, prototypes, iterative stakeholder feedback, and solution demonstrations.
• Coordinate and support User Acceptance Testing (UAT), including test-scenario development, execution support, defect triage, stakeholder communications, and final sign-off.
• Contribute to change-management activities, including user documentation, training materials, stakeholder communications, executive-ready summaries, and decision-support briefings.
• Present formal and informal oral and written briefings to government managers and senior stakeholders.
• Perform other job-related duties as assigned.

Supervisory Responsibilities:

No supervisory/management authority

Education, Experience, Knowledge, Skills and Abilities Required: (Basic Qualifications)
• 1 to 2 years of experience as a business analyst, Salesforce admin, quality assurance, or in a similar role
• Hands on familiarity with Salesforce, including standard objects, reports, dashboards, and basic declarative configuration
• Experience writing user stories or requirements documentation
• Experience testing Salesforce solutions and documenting test steps, scripts and outcomes
• Understanding of Agile or Scrum ways of working
• U.S. Citizenship
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:
• Salesforce Certified Administrator, Associate, or Business Analyst certification
• Exposure to Salesforce Public Sector Solutions, Service Cloud, or Experience Cloud
• Some familiarity with OmniStudio
• Prior work supporting federal or public sector customers
• Active Trailhead profile showing ongoing learning

Company Information:

HESFP, LLC is a part of Cherokee Federal-the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. To learn more about HESFP, visit cherokee-federal.com.

#CherokeeFederal #LI-KB1

Work Environment:

Work is performed primarily in a climate-controlled environment.