Salesforce

Business Strategy Senior Manager - Public Sector

Salesforce • $172K — $260K *
US-AnywhereRemote in Washington, VA
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in customer-facing roles leading complex engagements
  • Experience in business development, including scoping and proposal development
  • Strong knowledge of Salesforce products and solutions for the Public Sector
  • Expertise in business strategy, enterprise architecture, and agile practices
  • Track record of building customer relationships and driving transformation
  • Excellent written and verbal communication and presentation skills
  • BA/BS or MA/MS in a related field, or equivalent experience

Responsibilities

  • Provide strategic advisory on Salesforce products during sales and delivery
  • Position and secure large-enterprise consulting engagements
  • Conduct assessments to develop future-state business visions
  • Develop multi-year roadmaps aligning with business objectives
  • Drive organizational change and digital adoption with stakeholders
  • Collaborate with program management to integrate strategies into delivery
  • Impact customer renewals and lead team efforts on engagements

Benefits

  • Opportunity to work with enterprise-level clients
  • Engage in large-scale transformational projects
  • Collaborative and inclusive work environment
  • Professional growth through internal strategic initiatives
  • Exposure to innovative AI tools in service delivery
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategist Senior Manager. The Business Strategist Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization - translating customer ambitions into actionable, multi-year programs. They have strong Public Sector consulting experience and a deep understanding of Business Strategy services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Business Strategist Senior Manager also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success.

We believe the best Business Strategists are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.

Your Impact: Key Responsibilities

  • Strategic Advisory
    • Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
    • Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch.
    • Uncover future sales opportunities to drive ongoing customer value.
  • Strategic Discovery & Assessment
    • Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities.
    • Conduct assessments and facilitate workshops to develop future-state operating models and business visions.
    • Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
    • Leverage AI tools in creation and execution of deliverables or activities.
  • Strategy Roadmap & Value Modeling
    • Develop multi-year, strategic roadmaps that prioritize investments and support business objectives.
    • Develop strategic use cases to project the value of strategy, case for change, and organizational implications.
  • Transformation & Organizational Adoption
    • Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions.
    • Help business and technology leaders adopt new digital operating models, governance strategies, and approaches.
    • Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles.
  • Operational Excellence
    • Collaborate closely with program management teams to integrate business value strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
  • Team Leadership
    • Positively impact customer renewals and extensions (when applicable). When applicable to a project assignment on a customer engagement, lead other team members to drive results, and serve as a point of escalation for team members.
  • Business & Practice Impact
    • Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers.
    • Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise. Generate positive feedback from internal teams and leadership.


Experience/Skills Required

  • Experience: Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation, as part of a cross-functional team. Track record of delivering exceptional experiences from start to finish.
  • Business Development: Go-to-market (GTM) support experience, including scoping, proposal development, RFP responses, and executive presentations. Comfortable pitching to C-suite executives, including strong objection-handling abilities.
  • Core Competencies: Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization. Application of AI tools in services delivery.
  • Product Knowledge: Salesforce product knowledge and solution design experience relevant to Public Sector organizations required.
  • Sector Expertise: Proven experience with Public Sector customers (Federal Civilian, Defense, State & Local Government, Nonprofit, or Education). Strong understanding of key business value drivers and success metrics typical of large-enterprise Public Sector organizations. Ability to develop industry POVs, including identifying market trends, responses, and solution offerings.
  • Communication: Excellent verbal and written skills. Passionate about delivering transformation with the ability to articulate business value to stakeholders at all levels. Strong workshop design and facilitation skills.
  • Problem Solving: Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required. A proactive, resourceful, creative thinker with the ability to inspire others and who can navigate dynamic situations.
  • Relationship Management: Consistent track record of building customer relationships. A great listener with the ability to connect with people in diverse roles. Thrives working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Human-Centered Change Practitioners, Experience Designers, and External Partners.
  • Education: BA/BS or MA/MS in a related field, or equivalent experience.
  • Travel: A willingness to travel when required (up to 25-30% of the time) and an understanding of the value of working onsite with our customers.
  • Other Requirements: Candidates must be a United States citizen.


Preferred Qualifications

  • Prosci® Change Management Certification
  • Salesforce Administrator Certification
  • Salesforce Strategy Designer Certification
  • Salesforce Agentblazer Innovator or Agentblazer Legend Credential


Leadership Qualities
  • Passion: Passionate about customer success.
  • Mindset: Approaches work with a "Beginner's Mind" - always learning and listening.
  • Leadership: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel.
  • Engagement: A strategic storyteller who influences C-level executives with clarity and authority.
  • Team Player: Adept at collaboration and working with members of a multi-functional team.
  • Trust: Trusts and demonstrates the company's core values; shows integrity, transparency, and reliability.
  • Adaptability: Excels in high levels of uncertainty and change.
  • Agility: A collaborative team player who moves fast to drive business value and results in uncertain environments.


About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

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Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

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Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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