OverviewDesign, build, and deploy Unified Foundation Success Programs that improve customer success through scalable processes, systems, and digital experiences. This role leads program management for success initiatives-driving accountability, managing dependencies, and removing blockers-while developing a clear point of view informed by stakeholder feedback and data-driven insights. The role translates findings into clear documentation, messaging, and launch assets, supports Sales Motion One and Connected Customer narratives, and represents the CSAM role in global forums and executive discussions. Partners across the Microsoft ecosystem to pilot, launch, and scale programs that deliver measurable impact.
ResponsibilitiesDesign, Build and Deploy Unified Foundation Success Programs end to end, consistently improving programs based on stakeholder feedback (Design and Build only for Success Programs related programs).
Develops a point of view on what needs to change regarding Unified Foundation related processes, systems, digital experiences, and products.
Program/Project Management Success Program Initiatives, developing project plan, driving accountability, proactively flagging concerns, blockers to address etc
Creates clear documentation and messaging, understanding Sales Motion One (e.g., data visualization, presentation decks) that shares the Connected Customer narrative for launch and awareness assets. Where needed follow through with regular updates post launch insights and how to address issues.
Navigate and communicates complex findings and proposals across the Microsoft organization, hierarchies, and uses knowledge of key business drivers and stakeholder priorities to influence peer groups and partner teams in other organizations.
Represent the CSAM Role on Global Community calls, stakeholder alignment and executive status discussions.
Collaborate with multiple stakeholders from across the Microsoft ecosystem (e.g., region or segment teams, Offerings, Engineering, Solution Areas) to successfully Lead programs and pilots - launch and remove blockers.
QualificationsRequired/minimum qualifications- Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in customer success program management, process management, Change Management, process improvement
- OR equivalent experience.
Additional or preferred qualifications- Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Proven Experience in Customer Success and Global Support functions, demonstrating a strong understanding of customer-centric service delivery and support models.
- Leadership Skills: Proven ability to orchestrate, lead, and influence virtual teams.
- Presentation Skills: Comfortable presenting to both large and small audiences at various levels of an organization
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900.00 - $203,600.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400.00 - $222,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
