Colgate Palmolive

Business Process & Ops Data Leader

Colgate Palmolive • $86K — $121K *
Overland Park, KS 66212In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 2+ years of systems business testing experience
  • 3+ years of analytics experience
  • Proficiency in Microsoft Excel, Google Suite, SAP, CRM, CCaaS, DOMO, SQL, or similar tools
  • 1+ years of experience using AI and LLM tools

Responsibilities

  • Collaborate with cross-functional teams to develop data insights that enhance customer experience and operational efficiency.
  • Lead the development of data metrics for operational efficiencies and AI tool performance, advocating for product improvements based on insights.
  • Analyze customer data to identify trends that drive the development of AI models and automate reporting.
  • Manage and update data visualization dashboards, ensuring validating data accuracy and user training.
  • Evolve the CXEC data strategy, assessing gaps and opportunities for improvement in business processes.
  • Manage a team focused on data analytics and business process execution, fostering strong performance and accountability.
  • Lead business testing for SAP upgrades and coordinate with IT for operational support.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Paid parental leave and disability coverage
  • 401(k) retirement plan with company matching contributions
  • Minimum of 15 vacation/PTO days and 13 paid holidays
  • Paid sick leave adjusted based on role and local laws
Full Job Description
No Relocation Assistance Offered
Job Number #173129 - Overland Park, Kansas, United States

The Business Process & Operations Data Lead leads a team that manages the data, workforce management, and business process testing for the Customer Experience Engagement Center. This includes accurate data collection, processing, automation and analysis with root causes in the Customer Experience Engagement Center. This position will be the expert in finding data solutions and have the business mindset to convert insights into continuous improvement opportunities for the CXEC and business stakeholders. The Team Leader develops clear KPIs in current and emerging workstreams, models optimizing strategies across the business. This position sets targets for the team, and leads the development and management of dashboards, reporting, and data sets. This position is the Subject Matter Expert for business testing of related SAP and digital products, to include our online ordering portals.

Responsibilities:
  • Collaborate with cross-functional teams, including all call center departments, digital product teams, regulatory/quality, IT and marketing to develop data insights and trend reporting that solves customer pain points, pushing forward customer experience initiatives and creates operational efficiencies.
  • Lead key data metrics development for optimal operational efficiencies, modeling optimal staffing strategies, setting metrics and reporting for AI tool and chatbot performance, report and evolve new and existing key metrics appropriately. Proactively champion product improvements based on timely data insights.
  • Analyze customer data and identify patterns, trends, and insights to develop AI models and algorithms that improve customer service and support operations. Seek opportunities for continued efficiencies and automation of reporting. Coordinate with US Digital and Global team for streamline data management.
  • Manage and update data visualization dashboards and other reports, to include validating data sets powering dashboards, creating clear KPIs and targets, ensuring strong execution and accountability, training users and improving tools based on stakeholder feedback. Ensure all department data streams are accurately flowing into Cloudbased data storage centers, with appropriate masked for internal and business partner usage and retention requirements.
  • Evolve the CXEC data strategy that incorporates descriptive, diagnostic, predictive, and prescriptive categories. Assists in current / future state department analysis to identify gaps and opportunities for improvement, and optimizing business processes.
  • Manage a team that supports data analytics, workforce management and business process execution including coaching, training, career planning, and performance management to help drive strong execution, accountability, and prioritization across projects and other business needs
  • Lead business testing for SAP and product upgrades and roll-outs of new platforms related to order management and data analysis. Liaise with Product owners for solutions and improvements in customer facing products that CXEC supports. Log IT tickets and coordinate with IT resources. Support operations and identify root cause analysis for operational downtime related to gaps in SAP and other integrated order management platforms.
  • Stay abreast of industry trends and customer needs delivering recommendations to department leadership that help identify measurable goals, strategies and tactics that push team and department priorities forward.


Required Qualifications:
  • Bachelor's degree
  • 2+ years of systems business testing
  • 3+ years experience in analytics
  • Proficiencies in systems such as Microsoft Excel, Google Suite, SAP, CRM,CCaaS, DOMO, SQL, and/or related analytical tools.
  • 1+ years of experience in AI and LLM tools


Preferred qualifications:
  • 4+ years people management experience
  • Experience in SQL and/or Domo
  • 2+ years business testing in SAP production
  • 3+ years experience leading call center teams or order managemen


Compensation and Benefits
Salary Range $86,000.00 - $121,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

#LI-Hybrid

About Colgate Palmolive

Colgate-Palmolive Company (Colgate) is a consumer products company whose products are marketed in over 200 countries and territories throughout the world. It operates in two segments: Oral, Personal and Home Care and Pet Nutrition. Oral Care business products include Colgate Total, Colgate Sensitive Pro-Relief, Colgate Max Fresh, Colgate Optic White, and Colgate Luminous White toothpastes, Colgate 360° manual toothbrushes and Colgate and Colgate Plax mouth rinses. Colgate's Oral Care business also includes dental floss and pharmaceutical products for dentists and oral health professionals. Its Personal Care products also include Palmolive, Softsoap and Sanex brand shower gels, Palmolive, Irish Spring, and Protex bar soaps and Speed Stick, Lady Speed Stick and Sanex deodorants and antiperspirants. It sells liquid hand soap under the Palmolive, Protex and Softsoap brands. Colgate, through its Hill's Pet Nutrition segment (Hill's), manufactures pet nutrition products for dogs and cats.

Colgate-Palmolive Careers

Join the vibrant team at Colgate-Palmolive, a global leader in oral care, personal care, and pet nutrition, where innovation, leadership, and care converge to create outstanding job opportunities. At Colgate-Palmolive, we are committed to offering more than just employment; we are dedicated to providing a platform where careers flourish and talents shine.

Work You’ll Do

At Colgate-Palmolive, every position is a chance to enhance global health and well-being. Whether you're involved in product development, marketing, finance, or technology, you'll contribute to projects that touch lives worldwide. Our team's diversity and commitment to inclusive leadership help foster an environment where new ideas and perspectives lead to dynamic solutions.

Innovate and Grow

Join a company renowned for innovation and set your career on a trajectory of growth and discovery. Colgate-Palmolive is the perfect place to challenge your skills and expand your horizons. Here, innovation isn't just another buzzword—it's a practical part of how we approach solutions and processes to improve the lives of our consumers.

Be Part of a Great Team

Our culture is all about collaboration and teamwork. At Colgate-Palmolive, you’ll work alongside professionals who are leaders in their fields, united by a common goal to make every day better for people around the globe. Our team is supported by robust diversity training programs that enhance understanding and drive innovation.

Future-Proof Your Career

With a multitude of career paths and job opportunities at all levels, Colgate-Palmolive empowers you to tailor your career journey. From internships to leadership roles, every career stage at Colgate-Palmolive is supported by extensive training and professional development opportunities, ensuring that your career aspirations have no limits.

Explore Job Opportunities and Internships

Whether you're a seasoned professional or a recent graduate, Colgate-Palmolive offers a range of opportunities. Explore positions that match your skills and interests through our job portal. We are continuously hiring and looking for curious, creative, and driven individuals to join our team.

Networking and Professional Development

At Colgate-Palmolive, career growth is complemented by opportunities for networking and professional development. Engage with leaders and peers at all levels and take advantage of our comprehensive benefits and programs designed to enhance your life both inside and outside of work.

Prepare for Your Interview

Ready to join us? Polish your resume, prepare for your interview, and show us why you are a perfect fit for our team. At Colgate-Palmolive, we value a straightforward and insightful interview process that seeks out individuals eager to contribute and grow.

Stay Connected

Keep up to date with the latest at Colgate-Palmolive: - **Career Tips**: Get insider perspectives and industry-leading insights you can use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Colgate-Palmolive. Join Colgate-Palmolive and be part of a company that believes in growth, innovation, and the power of a diverse team to lead the industry forward. Explore our careers page and find out how your skills and passions can make a difference at one of the most respected companies in the world.
Learn more about Colgate Palmolive
Size
33,800 employees
Market Cap
$66.6 billion
Industry
Food & Beverages
Net Income
$2.6 billion
Founded
1806
5 Year Trend
+2.8%
Revenue
$16.4 billion
NASDAQ
CL
* Ladders Estimates

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