Patch Technologies

Business Operations Lead

Patch Technologies$120K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in business operations, revenue operations, or GTM strategy at a high-growth company.
  • Experience in building and deploying AI-native workflows for business operations.
  • Fluent in modern GTM and analytics tools like Salesforce and Gong.
  • Proficient in SQL with a hands-on approach to data analysis.
  • Cross-functional thinker, assessing impacts beyond the revenue funnel.
  • Comfortable navigating ambiguity and developing solutions in unfinished infrastructures.
  • Strong communicator, able to build trust across functions.

Responsibilities

  • Build and maintain dashboards to provide real-time visibility into business performance.
  • Identify gaps in ownership and design systems to resolve process inefficiencies.
  • Establish data governance for reliable AI-driven analysis.
  • Develop AI-native workflows for optimizing the revenue funnel.
  • Collaborate with GTM on revenue forecasting and territory design.
  • Support the business planning cycle with data infrastructure and operational analysis.

Benefits

  • Mission-driven team focusing on high standards and speed.
  • Unlimited vacation and generous parental leave policy.
  • Monthly wellness stipend for mental and physical health.
  • Onsite culture in San Francisco with annual global offsites.
Full Job Description
What you\'ll tackle
  • Be the business\'s source of truth: Build and maintain dashboards and reporting that give GTM, Finance, and leadership real-time visibility into what\'s working, what\'s at risk, and what decisions need to be made.
  • Identify and close ownership gaps: Find the processes that fall between GTM, Finance, and Operations and design the system of record, the workflow, or the automation that resolves them.
  • Lay the data governance foundation that makes AI-powered analysis reliable: unified infrastructure, quality inputs, and tools that share data rather than operate in silos.
  • Build and deploy AI-native workflows across the revenue funnel: signal-based routing, GenAI-assisted pipeline inspection, agentic deal tracking, and automated data hygiene that doesn\'t burden reps.
  • Parter closely with GTM, including revenue forecasting, quota and territory design, and pipeline health.
  • Support the business planning cycle: Provide the data infrastructure, modeling, and operational analysis that underpins Annual Planning, headcount decisions, and goals tracking, so leadership can make faster, better-informed calls.


What makes you a great match
  • 7+ years in business operations, revenue operations, or GTM strategy at a high-growth company - you\'ve seen what good looks like and know how to build toward it
  • You\'ve built and deployed AI-native workflows in a GTM or business operations context - not experimenting with AI, running it in production
  • Fluent in modern GTM and analytics tooling (Salesforce, Gong, Clay, Dust, Metabase or equivalent) with strong opinions about how they should connect
  • Comfortable with SQL and confident getting into the data yourself rather than waiting for an analyst
  • You think cross-functionally by default - you don\'t just optimize the revenue funnel, you ask what\'s happening upstream and downstream of it
  • You\'re comfortable with ambiguity and unfinished infrastructure - and you see a blank canvas as an opportunity, not a blocker
  • You think like an owner: you bring solutions, name tradeoffs, and don\'t wait to be asked
  • You communicate clearly and build trust across functions; you know that getting things done means bringing people with you
What you\'ll get
  • A mission-obsessed crew building with speed and sky-high standards
  • Competitive salary and meaningful equity
  • Onsite culture in San Francisco with annual global offsites for strategy and team bonding
  • Unlimited vacation and generous parental leave
  • Monthly wellness stipend (mental and physical)

If shaping the story of climate action-while using AI as a force multiplier-sounds like your kind of challenge, we\'d love to meet you.

Let\'s rebalance the planet together.

About Patch Technologies

Patch Technologies is a telemedicine platform that allows patients to connect with healthcare providers through virtual consultations. The company was founded in 2016 by a team of healthcare and technology professionals. The platform is designed to improve access to healthcare by providing patients with a convenient and affordable way to receive medical care. Patch Technologies has partnerships with several healthcare providers and insurance companies to offer its services to patients across the United States. The company is headquartered in San Francisco, California.
Learn more about Patch Technologies
Size
100 employees
Industry
Net Income
-$1 million
Founded
2016
5 Year Trend
+50%
Revenue
$5 million

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