Job OverviewWe're looking for a Business Operations Lead to serve as an operational backbone in the Emerging Markets segment within Client Success. This is a high-impact, cross-functional role focused on driving execution, data integrity, and coordination across the organization. You'll work closely with Client Success Managers and internal stakeholders to ensure renewals are well-organized, Salesforce data is accurate, and escalations get the attention they need.
What You'll Do:- Serve as an organizing function for the renewals process - tracking timelines, flagging risks, and ensuring nothing falls through the cracks
- Pull together analysis, data, and narrative assets to support renewal and retention strategies defined by CSMs - sourcing inputs and assets from across the organization as needed
- Own project management for complex, multi-stakeholder initiatives - coordinating timelines, dependencies, and deliverables across Finance, Product, Sales, and other teams to keep renewal strategies and escalations moving forward
- Support CSMs on non-standard client requests and escalations that require coordination across multiple internal teams and stakeholders
- Act as a connective tissue between CS and the broader organization, helping drive alignment and follow-through on complex initiatives
- Create and monitor Salesforce reports to identify data gaps and missing or inaccurate data, proactively reaching out to CSMs with reminders and corrections to maintain data integrity across the org
What We're Looking For:- 3-5 years of experience in operations, business operations, or a CS/account management support role
- Strong project management skills with experience coordinating across multiple teams and stakeholders
- Strong familiarity with Salesforce - comfortable building and interpreting reports
- Exceptional organizational skills with a track record of managing multiple priorities simultaneously
- Strong communicator who can engage effectively with both frontline team members and senior stakeholders
- Proactive, detail-oriented, and comfortable operating in ambiguous situations
Benefits- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
