Salesforce

Business Operations Analyst

Salesforce$69K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years in Channel or Sales Operations support
  • Experience in fast-paced environments
  • Strong attention to detail and strategic vision
  • Background in process improvement or project management

Responsibilities

  • Direct end-to-end partner operations including onboarding and support
  • Manage partner account setups and ensure data integrity
  • Act as the primary contact for partner inquiries
  • Resolve internal operational issues effectively
  • Ensure compliance with partner program policies
  • Implement scalable process improvements and mitigate operational risks
  • Drive automation and enhance systems for operational efficiency

Benefits

  • Comprehensive benefits and resources for work-life balance
  • Support for personal and professional growth
  • Access to AI tools to enhance productivity
  • Collaborative work environment that encourages innovation
  • Opportunities to shape the future of technology
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

Role Description:

As a member of the The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence.
Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.
You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done.
The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.

Responsibilities:

Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
Manage partner account setups and cross-system data integrity
Act as the primary contact for partner inquiries and operational escalations
Resolve or redirect internal operational issues
Enforce compliance with partner program policies and guidelines
Mitigate operational risks and implement scalable process improvements
Produce SOPs, training materials, and technical documentation
Drive automation and system enhancements for efficiency
Monitor SLAs, KPIs, and overall performance metrics

Key Competencies
Process-oriented and operationally disciplined
Strong sense of ownership and accountability
Solutions-oriented mindset with a proactive approach
Ability to navigate ambiguity and drive structure
Collaborative and adaptable team player
Data-driven decision making and analytical thinking

Experience/Skills Required:

Bachelor's degree or equivalent combination of education and experience
5+ years Channel or Sales Operations support experience
Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
Extreme attention to detail with a strategic eye
Analytical thinking and driving operational excellence and improvement
Demonstrated participation in process improvement initiatives and/or project management experience

Other Requirements/Nice to have:
Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
Experience with Partner Program Operations and Support
Fluency in English and one or more other languages including Spanish is a plus;

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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