SpaceX

Business Analyst, Customer Operations (Starlink)

SpaceX • $80K — $110K *
Bastrop, TX 78602In-Person
Business Services
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 2+ years in customer operations reporting and analytics
  • 1+ years with SQL and data visualization tools (e.g., Tableau, Power BI, Looker)
  • Expertise in scripting languages (Python, R) preferred
  • Experience in high-growth and dynamic environments
  • Strong project management and self-prioritization skills
  • Ability to explain technical concepts to non-technical audiences

Responsibilities

  • Conduct SQL queries and analyses to identify issues and opportunities for customer improvement
  • Collaborate across the business to understand workflows and identify gaps
  • Create and manage metrics and dashboards for operational health
  • Develop automation to reduce business risks or improve efficiencies
  • Ensure data integrity and maintain reporting quality for the Customer Operations team
  • Train users on dashboard tools and troubleshoot as needed
  • Enhance data capture methods for future operations use cases

Benefits

  • Opportunity to work on cutting-edge technology in a high-growth company
  • Involvement in cross-functional strategic initiatives and new market launches
  • Potential for professional growth in a dynamic environment
  • Contribution to the customer experience and operational improvements
  • Collaboration with various departments and technical teams
Full Job Description
BUSINESS ANALYST, CUSTOMER OPERATIONS (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Operations department, you will be responsible for analyzing data about Starlink customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink program operations.

RESPONSIBILITIES:
  • Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
  • Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks
  • Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
  • Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions
  • Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team
  • Train internal users and leaders on dashboard and tool usage, assist in troubleshooting
  • Improve data capture for future Customer Operations use cases, tracking and identifying front-end requirements collaborating with software development teams on table development
  • Support new market launches, continuous improvement, and larger cross-functional strategic initiatives

BASIC QUALIFICATIONS:
  • Bachelor's degree
  • 2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
  • 1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

PREFERRED SKILLS AND EXPERIENCE:
  • Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics
  • 1+ years of experience with scripting languages (i.e. Python, R)
  • SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
  • Advanced understanding of database structures, query optimizations, ETL development
  • Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced, rapidly changing environment
  • Strong project management and self-directed prioritization skills
  • Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
  • Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
  • Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

ADDITIONAL REQUIREMENTS:
  • Position may involve long hours and weekend work as needed
  • This position may require travel between our sites to support Starlink Customer Operations


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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