Scotiabank

Business Analyst - Client Discovery and Onboarding, Global Wealth Transformation & Growth Strategy

Scotiabank$75K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as a Business Analyst in complex digital product environments
  • Experience in digital onboarding or regulated industries (preferred)
  • Proficiency in customer journey mapping and process modeling
  • Strong written and verbal communication skills
  • Ability to influence and align diverse stakeholders

Responsibilities

  • Lead discovery activities to gather and analyze business and regulatory needs
  • Translate complex business challenges into actionable requirements
  • Define and evolve end-to-end client journeys to improve experiences
  • Collaborate with cross-functional teams to design onboarding experiences
  • Facilitate stakeholder workshops to determine project priorities

Benefits

  • Collaborative team environment fostering innovation
  • Access to career development opportunities
  • Inclusive culture celebrating creativity and success
  • Comprehensive benefits including health and wellness support
  • Work-life balance and team events
Full Job Description
Requisition ID: 268242

Scotiabank Global Wealth Management's Digital Product BA Team is looking for an experienced Business Analyst to help shape the future of digital onboarding. Working across Product, Technology, Operations, and Compliance, you'll play a key role in a major digital transformation initiative, helping define client journeys, solve complex business challenges, and deliver meaningful outcomes for clients and the business.

Is this role right for you? In this role, you will:

  • Lead discovery activities to understand customer, business, operational, and regulatory needs.
  • Translate complex challenges into clear requirements, prioritized delivery plans, and structured themes, epics, and user stories.
  • Define success measures and ensure solutions align to desired business outcomes
  • Define and evolve end-to-end client journeys that simplify experiences, remove friction, and improve business performance.
  • Partner with Product, Design, Operations, Compliance, and Technology teams to design future-state onboarding experiences.
  • Identify opportunities to improve customer, advisor, and operational experiences across the journey.
  • Lead workshops and working sessions to align stakeholders on priorities, scope, sequencing, and value.
  • Communicate risks, dependencies, trade-offs, and impacts to support informed decision-making.
  • Act as a trusted advisor, bringing stakeholders together around shared outcomes
  • Analyze current-state processes and identify opportunities for simplification and improvement.
  • Support business readiness through documentation, stakeholder engagement, and change activities
  • Partner with Technical Business Analysts and Engineering teams to ensure solutions reflect business intent.
  • Support issue assessment and prioritization through business context and impact analysis.


What skills will enable you to succeed?

  • Business & Domain Expertise
  • University or College degree.
  • 5+ years as a Business Analyst leading discovery and requirements for complex digital products or transformation initiatives in enterprise environments
  • Digital onboarding, account opening, self-service, or acquisition experience
  • Wealth Management, Direct Investing, Financial Services, or experience in another regulated industry. (Preferred)
  • Large-scale transformation, modernization, or platform migration initiatives. (Preferred)
  • Customer journey mapping, story mapping, process modelling, user stories, and acceptance criteria
  • End-to-end thinking across channels, systems, and personas.
  • Turn ambiguity into structured insights, recommendations, and outcomes
  • Use customer, business, operational, and data insights to inform decisions
  • Data-driven analysis and prioritization. (Preferred)
  • Use customer, operational, or performance data to guide analysis and prioritization. (Preferred)
  • Communication & Influence
  • Excellent written and verbal communication tailored to executive and operational audiences.
  • Facilitate workshops and cross-functional sessions that build alignment and drive decisions
  • Agile "mindset" and delivery experience including backlog refinement, story decomposition, estimation, sprint planning, and iterative delivery.
  • Partner effectively across Product, Design, Technology, Operations, Compliance, and business stakeholders.
  • Experience using AI-enabled tools to support analysis, process mapping, and requirements development. (Preferred)


What's in it for you?

  • The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
  • Your career matters! You will have access to career development and progression opportunities.
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success!
  • You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one!
  • You will relish work-life balance, team events, and opportunities to participate in the community


Location(s): Canada : Ontario : Toronto

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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