Responsibilities
Responsible for providing project support to Department Directors. Provides consulting services to process and program leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.
This role is also responsible for day-to-day activities related to contract and vendor management, procurement activities for various business units and technological applications used within Customer Care.
Qualifications
Minimum (Required):
Years
Skills/Experience
Graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to the job.
8
Experience analyzing data for use in report software, spreadsheets, graphs, and flow charts and finding solutions for difficult or complex problems
8
Experience with cost-benefit analysis and total cost of ownership modeling.
Preferred (Optional):
Years
Skills/Experience
3+
Financial System and Payment Reconciliation Experience
2+
Procurement Lifecycle Experience
2+
Experience with accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
2+
Experience with being able to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
1+
Contract negotiation, tactics and best practices
1+
Ability to quickly become familiar with emerging technologies, complex contracting, and benchmarking documentation.
