TeleTech

Bioinformatics Training Specialist

TeleTech • $55K — $126K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience analyzing bioinformatics workflows, data types, and analytical use cases
  • Knowledge of bioinformatics, life sciences, or public health data platforms
  • Ability to create user-friendly training materials and documentation
  • Proven track record in leading product demonstrations and stakeholder discussions
  • Capacity to analyze and prioritize user requests effectively
  • Must be able to obtain a Public Trust or suitability determination
  • Master's degree in a relevant field

Responsibilities

  • Create training materials for bioinformatics platforms and tools
  • Assist with product demonstrations and user engagement activities
  • Translate user requirements into platform capabilities
  • Collaborate with product managers and engineering teams
  • Track progress of user requests using tools like Azure DevOps or Jira
  • Support user acceptance testing and provide actionable feedback to stakeholders
  • Drive platform adoption and user satisfaction through effective communication

Benefits

  • Work in a people-first culture that prioritizes collaboration
  • Opportunities for professional development and training
  • Engagement in a dynamic work environment with a focus on user experience
  • Possible options for remote, hybrid, or onsite work based on role requirements
  • Identity verification process to ensure a secure hiring process
Full Job Description
Bioinformatics Training Specialist The Opportunity: Serve as a Bioinformatics Training Specialist supporting the adoption and enhancement of enterprise bioinformatics platforms and analytical tools. In this role, you will apply bioinformatics domain knowledge to create clear scientific and public health training materials for bioinformatics platforms and tools. Assist with product demonstrations, stakeholder briefings, and user engagement activities to support adoption and feedback, including user acceptance testing activities. Partner closely with product managers and engineering teams to ensure bioinformatics platforms are user-centered, and work collaboratively to ensure user satisfaction, drive platform adoption, and deliver actionable solutions to a variety of support and operational challenges. Apply a bioinformatics lens to gather, analyze, and translate scientific and operational requirements from users into platform and product capabilities. Track requirements and delivery progress using tools such as Azure DevOps or Jira. This position is located in Atlanta, GA You Have: • 2+ years of experience analyzing bioinformatics workflows, data types, and analytical use cases such as genomics, sequencing data, pipelines, or surveillance analytics • Knowledge of common bioinformatics, life sciences, or public health data platforms or analytical tools • Ability to write user-facing materials in plain language, including standard operating procedures, job aids, and troubleshooting guides • Ability to lead product demonstrations to clients and users, lead user and stakeholder discussions, ask the right questions, document clear requirements, and translate them into actionable implementation steps • Ability to analyze and prioritize user requests for the team • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements • Master's degree Nice If You Have: • Experience in a system support or solutions-focused role • Knowledge of managing and operating with enterprise systems such as ServiceNow or platform-specific ticketing systems • Knowledge of big data, analytics, or bioinformatics platforms in a cloud environment • Master's degree in a Bioinformatics, Computational Biology, or Genomics field Vetting: Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client. Compensation Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role. • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
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