AWS is seeking a Big Data Support Engineer for the Galaxi Data Platform Team in the AWS Sales, Marketing, & Global Services (SMGS) org.

We, the Galaxi Data Platform Team, are in the business of helping our customers securely, conveniently, and quickly manage and gain insights into the organization's Sales and Marketing data at scale. We are looking for a driven and results-oriented engineer who can support services, that enable customers to self-serve data access for analytics and transaction systems on a multi-petabyte data lake. The ideal candidate thrives in a fast-paced environment, relishes working with big data technologies, and enjoys the challenge of complex business contexts that are typically being defined in real-time.

The ideal candidate will be motivated, have strong attention to detail, and will model Amazon Leadership Principles. A familiarity with AWS technologies including S3, Glue, LakeFormation, Redshift as well as other no-SQL solutions which form the foundation of these systems is an asset.

Key job responsibilities

* Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations.

* Interface with globally dispersed data consumers to maintain overall health and stability of systems.

* Work closely with multiple engineering teams and product teams to implement automated solutions across a variety of applications and systems.

* Possess good technical knowledge in Infrastructure, Operational Excellence, System Tuning, and Monitoring.

* Participate in design reviews for complex systems.

* Perform root cause analysis and drive process and service improvements as a result.

* Document frequently occurring issues and report them to SMEs.

* Resolve customer tickets related to access provisioning, account vending and data onboarding.

A day in the life

As a Big Data Support Engineer, you will work closely with our customer teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations of the Data Platform including monitoring its overall health and stability. The perfect candidate will be a customer obsessed engineer who possesses good technical knowledge in Infrastructure, System Tuning, Troubleshooting, Debugging and Monitoring. You will have the opportunity to implement automated solutions across a variety of applications and systems.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

- Experience troubleshooting and debugging technical systems

- Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent

- 1+ years of progressive experience in support engineering or software development or a related field

- 1+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar

- 1+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions

PREFERRED QUALIFICATIONS

- Experience in systems patching and maintenance

- Experience with ETL processes

- Experience with AWS services and Linux operating systems

- Experience in automation with CI/CD, Data Quality Management and Operations

- Good understanding of systems monitoring, debugging and troubleshooting

- Excellent technical knowledge in building and deploying cloud applications

- 1+ year of experience/understanding of AWS technologies such as S3, Glue, LakeFormation, Redshift or similar big data technologies

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 74,700.00 - 130,700.00 USD annually

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually