Customers Bank

Benefits Manager

Customers Bank • $140K — $150K *
New York, NY 10025In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resources, Business Administration, Finance, or related field.
  • PHR/CEBS Certification required.
  • Minimum 8 years of experience in benefits administration, ideally within banking or financial services.
  • Advanced knowledge of benefits regulations and compliance requirements.
  • Strong operational skills for process streamlining and team leadership.
  • Proficiency in HRIS, specifically Workday preferred.
  • Strong analytical and problem-solving skills.

Responsibilities

  • Oversee daily operations of employee benefits programs, including health, life insurance, and retirement plans.
  • Design strategies to ensure compliance and cost efficiency in benefit plans.
  • Administer key programs like Tuition Reimbursement and Corporate Matching Gift Program.
  • Manage annual Open Enrollment process and related communications.
  • Conduct benefits orientations and maintain communication with employees regarding their benefits.
  • Handle FMLA, Short and Long Term Disability, and Parental Leave management.
  • Analyze benefits trends and provide recommendations for improvements.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) retirement plan with company match.
  • Tuition reimbursement program to support employee education.
  • Wellness initiatives and flexible spending accounts.
  • Generous paid time off and parental leave policies.
  • Quarterly contributions to United Way and participation in community initiatives.
Full Job Description
Salary range: An annual salary range of $140,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without current or future sponsorship to be considered.

What you'll do:

The Benefits Manager will be responsible for developing, implementing and managing the bank's benefit programs. This role ensures that our benefits practices are competitive, equitable, and aligned with the bank's strategic goals. The ideal candidate will have a strong background in benefits design and management, excellent analytical and operational skills, and a deep understanding of regulatory requirements.

Key Responsibilities:
  • Oversee the day-to-day operations of all employee benefits programs, including medical, dental, vision, life insurance, disability, flexible spending, 401k, wellness initiatives and other fringe benefit programs.
  • Design and implement benefit strategies to ensure regulatory compliance and cost efficiency, overseeing plan administration, coordinating open enrollment, and collaborating with brokers.
  • Administer Tuition Reimbursement Program, Corporate Matching Gift Program and quarterly United Way Contributions.
  • Coordinate annual Open Enrollment; manage benefits enrollment, changes, and terminations.
  • Conduct benefits orientations and information sessions; primary point of contact for communication with team members regarding eligibility, family status changes, benefit enrollment, and maintenance of benefits information on the Company intranet.
  • Manage FMLA, Short Term Disability, Long Term Disability, and Parental Leave.
  • Files and serves as point of contact for workers compensation claims; ensure applicable notices posted and supports annual audit.
  • Analyze benefits trends and benchmark data and lead any benefits survey efforts and analyze data to provide recommendations on strategy and design for year over year changes.
  • Manage the activities of the Retirement Plan (401k) Committee.
  • Ensure compliance with federal, state, and local regulations, including ERISA, COBRA, HIPAA, and ACA and annual Form 5500 filing.
  • Maintain key relationships with benefit providers and broker; collaborate with benefits providers and brokers to negotiate plan options and costs.
  • Review and audit vendor invoices and for numerous benefit providers. Prepare appropriate paperwork and coordinate processing with the accounting department.
  • Perform 401(k) transaction processing to include: plan participant enrollments, contribution changes, loans, beneficiary enrollments, payroll reconciliation, funding and terminations; primary contact for auditors, testing and true-up calculations.
  • Demonstrate consistent initiative to take on additional tasks, projects and initiatives outside of the Benefits-specific portfolio of work, extending more broadly across Total Rewards and the People Experience Team.


What do you need?
  • Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
  • PHR/CEBS Certification
  • Minimum of 8 years of experience in benefits administration, preferably in the banking or financial services industry.
  • Must have demonstrated and advanced knowledge of benefits regulations and compliance requirements.
  • Strong operational skills with a proven ability to streamline benefits processes, lead cross-functional teams, and implement scalable systems.
  • Excellent communication and interpersonal skills.
  • Proficiency in HRIS and benefits administration software - experience with Workday preferred.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a very fast-paced environment and effectively manage competing demands to meet deadlines.
  • Self-starter with the ability to multi-task with attention to detail while consistently delivering on agreed upon timelines.
  • Motivated, team player, willing to lead and remain involved at the detail level of work.
  • Strong analytical skills and ability to analyze data to identify trends and patterns.
  • Proven ability to proactively and effectively manager a variety of partners, vendors and all stakeholders.
  • A customer service driven mindset when assisting employees.


Technology Skills:
  • Microsoft Office Suite; advanced Excel and Powerpoint skills preferred.
  • HRIS systems experience - Workday preferred.
  • Familiar with AI & Automation tools that support productivity, workflow efficiency, and client engagement.

About Customers Bank

Customers Bank is a full-service bank that provides a range of financial products and services to individuals, businesses, and institutions. The bank offers checking and savings accounts, loans, mortgages, credit cards, and wealth management services, among others. Customers Bank operates through a network of branches and ATMs in several states, including Pennsylvania, New York, New Jersey, Rhode Island, Massachusetts, New Hampshire, and Illinois. The bank is known for its innovative digital banking solutions, such as its mobile app and online banking platform, which allow customers to manage their accounts and transactions from anywhere, anytime.
Learn more about Customers Bank
Size
1,200 employees
Industry
Finance & Insurance
* Ladders Estimates

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