Join our team as a Benefits Lead Analyst, where you will play a key role in shaping and delivering best-in-class employee benefits programs. In this role, you will partner across the organization and with external vendors to ensure our benefits offerings are competitive, compliant, and aligned to our strategic goals. You will bring expertise, curiosity, and a service mindset to help enhance the employee experience through thoughtful program design, effective communication, and operational excellence and high-touch support for complex employee needs and escalations.

Responsibilities

• Drive the successful administration and continuous improvement of U.S. and global employee benefit programs, ensuring alignment with business strategy and workforce needs

• Serve as a lead resource for triaging and managing benefits-related tickets and escalations ensuring timely, accurate, and customer-focused resolution

• Act as a primary point of contact for complex and high-priority escalations, including executive-level concerns, collaborating with HR, Legal, and vendors to investigate and resolve issues with discretion and urgency

• Partner with vendors and outsourcing partners to optimize plan performance, resolve complex issues, and enhance service delivery outcomes with a focus on root cause analysis and prevention of recurring escalations

• Assist with the planning and execution of annual open enrollment, delivering a seamless and engaging employee experience

• Ensure accurate and compliant execution of benefit processes, including billing, regulatory filings (e.g., SPDs, 5500), and audit readiness

• Collaborate cross-functionally with HR Operations, Legal, Payroll, and Communications to deliver integrated and efficient benefits solutions

• Provide support for Absence and Time Away programs, including leave of absence and disability, assisting with escalations, vendor coordination, and employee guidance

• Support data analysis, reporting, and surveys to inform strategic decision-making and program effectiveness

• Serve as a trusted subject matter expert, providing guidance on administration and employee inquiries

Qualifications

Required Qualifications

• Minimum of 5 years of experience in benefits administration, including deep knowledge of U.S. benefits laws and regulations (e.g., ACA, ERISA, HIPAA)

• Demonstrated experience managing vendor relationships and resolving complex benefits issues

• Strong analytical and technical skills, including proficiency in Excel, Word, and PowerPoint

• Excellent communication and presentation skills, with the ability to translate complex information into clear, engaging messaging

• Proven ability to manage multiple priorities, meet deadlines, and adapt in a dynamic environment

• Strong attention to detail and commitment to accuracy, compliance, and confidentiality

Preferred Qualifications

• Experience supporting global or expatriate benefits programs

• Familiarity with HRIS systems and benefits administration platforms

• Bachelor’s degree in Human Resources, Business, or related field

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.