Application & Production Support

• Provide production support, including troubleshooting and resolution of application issues in collaboration with technology and business partners through implementation, testing, and validation of solutions.

• Coordinate with upstream and downstream system owners to resolve incidents, manage dependencies, and communicate change impacts.

• Monitor and optimize job performance to ensure adherence to established SLAs and OLAs.

Operational Excellence

• Support daily, weekly, monthly, and annual business processes through close partnership with IT and business stakeholders.

• Manage batch processing cycles, code deployments, and production release implementations.

• Perform application health checks and proactively monitor system reliability, availability, and performance.

Architecture & Continuous Improvement

• Maintain application architecture and ensure alignment with enterprise standards and technology roadmaps.

• Identify, recommend, and implement automation opportunities to improve operational efficiency and reduce manual effort.

• Decommission obsolete jobs, reports, and applications in accordance with retention and governance requirements.

Documentation & Knowledge Management

• Maintain comprehensive system and operational documentation, including CMDB records, SMTD reviews, runbooks, and security architecture diagrams.

• Ensure process documentation, procedures, and knowledge repositories remain accurate, current, and aligned with operational and technical changes.

Vendor Management & Compliance

• Partner with software vendors to resolve hosted application issues, including patching, packaging, upgrades, and firewall coordination.

• Support infrastructure, security, and compliance assessments, including CSCI and CMDB Security Profile reviews.

• Ensure adherence to regulatory and audit requirements, including SOX controls, CIP remediation, and segregation-of-duties compliance.

Project & Portfolio Support

• Contribute to strategic initiatives and enterprise projects by providing technical expertise and operational support.

• Maintain and enhance applications in response to evolving technology environments, including server upgrades and platform modernization efforts.

• Design and implement small-scale enhancements to meet business needs and improve operational effectiveness.

Disaster Recovery & Risk Management

• Plan, execute, and document disaster recovery testing to ensure application resilience and business continuity readiness.

• Support cybersecurity and risk mitigation initiatives, including CIP programs and vulnerability remediation activities.

Reporting & Stakeholder Communication

• Develop and deliver operational performance reports, management operating reviews (MORs), and weekly status reports (WSRs) for leadership.

• Communicate system health, production incidents, risks, and continuous improvement opportunities to business and technology stakeholders.

Additional Responsibilities

• Perform other duties and responsibilities as assigned in support of department, team, and organizational objectives.

Qualifications

Required Skills & Technical Expertise

• Strong technical proficiency in IBM Mainframe technologies with a minimum of 8 plus years of enterprise application development and support experience, including:

  • IBM Mainframe

  • TSO/ISPF

  • COBOL

  • JCL

• Experience with Endevor and code quality management tools.

• Proven success supporting mission-critical applications, production operations, and IT-business collaboration within onshore/offshore delivery models.

• Strong understanding of integrations across mainframe, Oracle, and distributed platforms.

• Experience with enterprise job scheduling, monitoring, and automation tools.

• Knowledge of industry-standard source control and software lifecycle management practices.

• Strong analytical, troubleshooting, and problem-solving skills with a focus on root cause analysis and sustainable solutions.

• Working knowledge of regulatory and compliance frameworks, including SOX and CIP.

• Excellent written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders at all organizational levels.

• Strong documentation, organizational, time management, and relationship management skills.

Education & Experience

• Minimum of 8 plus years of experience in application and production support within a large-scale enterprise environment.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent combination of education and relevant work experience.

Preferred Qualifications

• Experience supporting applications and processes within Accounting, Finance, or related business functions.

• Experience working in highly regulated environments with strong governance and compliance requirements.

• Exposure to modernization initiatives, cloud integrations, or enterprise transformation programs.

• Familiarity with agile delivery methodologies and DevOps practices.