Gem.com

Benefits Administrator

Gem.com$75K — $90K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years relevant HR experience in benefits and leave administration
  • Bachelor's degree or equivalent education/experience
  • Strong knowledge of ERISA, Section 125, FMLA, ADA regulations
  • Proficient in Microsoft Excel including data analysis and reporting
  • Experience with HRIS systems like Workday or ADP
  • Excellent communication, organization, and problem-solving skills
  • High attention to detail and commitment to confidentiality

Responsibilities

  • Administer comprehensive benefit offerings including medical, dental, and 401(k)
  • Deliver new hire benefits orientations and guide employees through claims
  • Manage COBRA administration and supplemental wellness programs
  • Support Open Enrollment strategy and employee communications
  • Administer all leave programs ensuring compliance with policies
  • Identify and implement automation opportunities in benefits and leave processes
  • Provide compassionate guidance as the first point of contact for benefits questions

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) match of 1:1 up to 6%
  • Paid time off and holidays
  • Eligibility for bi-annual performance bonuses and annual salary reviews
  • Office and company-wide events for a fun atmosphere
  • Wellness programs, paid maternity/paternity leave, and life insurance
Full Job Description
About the Job

In this high-impact, employee-focused role, you'll be the go-to resource for benefits and leave administration, helping employees understand and maximize their Total Rewards. From delivering a seamless new hire experience to guiding team members through complex life events, you'll bring clarity, care, and compliance to everything you do.

What You'll Do

Total Rewards & Benefits
• Administer comprehensive benefit offerings: medical, dental, vision, FSA/HSA, EAP, disability, legal, 401(k), and more
• Deliver engaging new hire benefits orientations and guide employees through life events and claims
• Lead COBRA administration and manage supplemental wellness programs
• Support Open Enrollment strategy and execution, including communications and employee support
• Collaborate with HR Systems to enhance Total Rewards statements and reporting
• Keep documentation current and benefits information clear and accessible across platforms

Leave of Absence (LOA)
• Administer all leave programs: FMLA, ADA, disability, parental, military, and more
• Ensure compliance with federal, state, and company policies
• Coordinate timesheets, payroll adjustments, and return-to-work processes with care and accuracy

Innovation & Technology
• Actively identify and implement opportunities to automate, simplify, and redesign benefit and leave processes, leveraging AI tools and emerging HR technology to drive efficiency
• Support data preparation and analytics used in HR dashboards and leadership reporting, partnering with the People Analytics & Insights team
• Approach all work with an innovation mindset, continuously seeking ways to improve processes and create better solutions for employees and the business

Employee Engagement & Communication
• Be the first point of contact for benefit and leave questions-providing timely, accurate, and compassionate guidance
• Partner with internal communications and systems teams to keep employees informed and empowered

Vendor & Compliance Management
• Liaise with benefits vendors to ensure strong performance and issue resolution
• Maintain invoice accuracy and support contract renewals and vendor evaluations
• Assist in regulatory reporting: 1095-Cs, HIRD, Medicare Part D, PCORI, and more
• Conduct regular audits to ensure compliance and mitigate risk

What You Bring

Required
• 3+ years of relevant HR experience, including benefits and leave administration
• Bachelor's degree (or equivalent combination of education and experience)
• Strong knowledge of benefits regulations: ERISA, Section 125, FMLA, ADA
• Strong Microsoft Office skills, especially Excel including data analysis, reporting, and spreadsheet management
• Experience with HRIS systems (Workday, ADP, etc.) and benefits platforms
• Excellent communication, organizational, and problem-solving skills
• High attention to detail and commitment to confidentiality

Preferred
• SHRM-CP, SHRM-SCP, or CEBS certification
• Experience presenting benefits information and creating employee-facing content
• Familiarity with process improvement and wellness program design
• Demonstrated comfort with AI tools, automation platforms, or emerging HR technology; experience applying these to streamline administrative workflows is a plus

Pay Transparency

Actual compensation within this range will be determined based on factors such as skills, qualifications, and experience. The base pay range for this role is $75,000 - $90,000 per year.

Who You Are

We welcome applicants from all backgrounds, identities, and experiences. Tell us your story; your unique perspective matters here.

Compensation and Benefits

In addition to base pay, we offer competitive compensation and acomprehensive benefits package for eligible employees, including:

  • Medical, Dental, and Vision Insurance
  • 401(k) match of 1:1 up to 6%
  • Paid time off and holidays
  • Eligibility for bi-annual performance bonuses, and annual salary reviews/adjustments
  • Office and company-wide events that provide a fun atmosphere
  • Wellness programs, paid maternity/paternity leave, bereavement leave, life insurance, and more


Eligibility for specific benefits may vary based on employment status (full-time or part-time).

Work Authorization

Applicants must have current authorization to work in the United States. Bohler does not sponsor petition-based employment visas that require formal USCIS filings, such as H-1B or PERM-based green cards. Bohler may provide employer support letters for TN (Canadian or Mexican citizens) or E-3 (Australian citizens) when business needs permit. Please contact our recruiting team if you have questions about your eligibility for visa status.

About Gem.com

Industry
Founded
2013

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