Overview
It’s a chance to build, grow, and make a real impact! Join our team as our new B2B Principal Services Architect!
Axway is currently seeking a B2B Architect with deep technical expertise in designing and architecting industry-leading B2B solutions for Managed Services implementations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery will be essential for success in this role.
Location: Scottsdale, AZ
Hybrid: 2 Days Onsite Per Week
Responsibilities
As a B2B Principal architect, you will be expected to operate at multiple levels, including:
- Act as an operations consultant for both classic and Kubernetes-based application platforms.
- Establish observability standards: real-time B2B/EDI dashboards, transaction tracking, anomaly detection, SLA-breach alerting, and proactive incident response.
- Lead complex incident resolution and manage technical escalations.
- Drive Root Cause Analysis (RCA) and recommend long-term corrective and preventive actions.
- Lead application and platform upgrades while ensuring stability and minimizing service disruption.
- Provide expert guidance on operating, securing, scaling, and optimizing containerized applications in managed cloud environments.
- Perform capacity planning, autoscaling, and cost optimization for classic and Kubernetes workloads.
- Design, review, and support Kubernetes architectures, including clusters, namespaces, RBAC, ingress, networking, and storage.
- Ensure alignment with regulatory and industry compliance regimes relevant to the customer base (e.g., HIPAA, PCI-DSS, GDPR, SOX, FDA/DSCSA, BDEW).
- Plan and execute Disaster Recovery (DR) strategies, testing, and maintenance activities.
- Contribute to internal practice assets: operational standards, runbooks, and best practices.
- Mentor (informal enablement) and support L1/L2 engineers.
- Collaborate closely with customers and internal teams on architecture decisions, implementations, and continuous improvements.
- Participate in on-call rotations and provide after-hours support as required.
Qualifications
We are looking for an expert who meets the following criteria:
- Bachelor’s degree in Information Technology, Computer Science, or related engineering field.
- 10+ years of experience working on B2B solutions (design, implementation, administration, operations, support, and monitoring).
- Proven L3-level experience in application operations, production support, and incident management.
- Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence.
- Experience in B2B, Managed File Transfer (MFT), integration, and EDI mapping solutions.
- Solid understanding of the Controlled Substances Ordering System (CSOS).
- Strong analytical and problem-solving skills, with a creative and logical mindset.
- Ability to clearly articulate the value of technical capabilities to diverse audiences.
- Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction.
- Experience engaging with customers in a consultative capacity and building strong internal and external relationships.
- Excellent verbal and written communication, as well as presentation skills.
Technical Critical Requirements
- Hands-on experience with Axway B2B Solutions, including B2Bi, CSOS, and Sentinel.
- Experience working with product APIs and leveraging them to build automation.
- Strong practical experience operating and supporting applications in production environments.
- Solid experience in system and/or application administration on Linux/Unix platforms.
- Familiarity with ticketing systems such as Salesforce, ServiceNow, and Jira.
- Experience with databases (Oracle, MySQL, and PostgreSQL).
- Strong knowledge of file transfer protocols and related technologies (SFTP, FTP/S, HTTPS, and AS2).
- Understanding of networking concepts (OSI model) and experience with tools such as Wireshark.
- Knowledge of Public Key Infrastructure (PKI) and X.509 certificates.
- Experience in web application security and federated identity domains.
- Experience with containerization technologies such as Docker.
- Experience deploying and managing container orchestration platforms such as Kubernetes and/or OpenShift.
- Proficiency in at least one scripting language (e.g., Bash, Python).
- Familiarity with authentication and authorization standards, including SAML, WS-Fed, WS-Trust, OAuth, OpenID, and XACML.
- Understanding of cloud technologies and architectures.
Technical Optional Requirements (nice to have)
- Knowledge of API management concepts and best practices.
- Experience with API management platforms.
- Experience building and consuming web APIs (XML, REST, JSON).
- Experience testing REST-based APIs.
- Experience integrating with Security Information and Event Management (SIEM) systems, including log ingestion, correlation, and monitoring.
- Familiarity with DevOps tools such as Puppet, Chef, Ansible, and Jenkins.
- Exposure to AI-assisted integration capabilities (e.g., LLM-powered mapping assistants) and event-driven / API-first B2B patterns.
