Automotive Service AdvisorLocation: Oakes GMC | Kansas City, MO
Schedule: Full-Time | Monday-Friday with Rotating Saturday Schedule
Compensation: $60,000-$120,000+ Annually
About the RoleThe Service Advisor serves as the primary point of contact between customers and the service department, helping ensure every guest receives a professional, transparent, and exceptional service experience. This role is responsible for managing repair orders, communicating vehicle needs, coordinating with technicians, and building long-term customer relationships while supporting departmental growth and profitability.
Pay & Benefits- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off + paid holidays
- Employee discounts
- Career growth across multiple stores
- Locally owned and operated
- Tuition reimbursement
- Community involvement and volunteer opportunities
What You'll DoCustomer Experience & Communication- Greet customers and assist with service needs in a professional and timely manner
- Maintain clear communication throughout the repair process
- Review completed repairs and services with customers before vehicle delivery
- Follow up with customers to ensure satisfaction and build long-term relationships
Repair Order Management- Schedule service appointments and create repair orders
- Accurately document customer concerns and vehicle needs
- Prepare service estimates, quotes, and invoices
- Obtain customer authorization for recommended repairs and maintenance
Team Coordination- Work closely with technicians to ensure accurate diagnosis and repair recommendations
- Coordinate with the parts department to support efficient repairs
- Monitor repair progress and help ensure promised completion times are met
Sales & Department Performance- Identify maintenance and repair opportunities that benefit the customer
- Promote recommended services, parts, and accessories when appropriate
- Support departmental goals related to customer satisfaction and revenue growth
What We're Looking ForWe're looking for a customer-focused professional who can build trust quickly and communicate confidently with a wide variety of people. The ideal candidate is organized, detail-oriented, and comfortable balancing multiple priorities in a fast-paced dealership environment. Strong follow-through, accountability, and a positive attitude are critical to success in this role.
What Makes YOU a Good Fit? - You enjoy helping customers solve problems and understand their vehicle needs
- You communicate clearly and professionally, even during challenging situations
- You thrive in a fast-paced environment where every day is different
- You stay organized and can manage multiple repair orders at once
- You take pride in delivering a high-quality customer experience
- You enjoy working as part of a team while remaining self-motivated and results-driven
Requirements- Valid driver's license with a clean or acceptable driving record
- Ability to pass a standard background check
- Strong reliability and consistent attendance
- Comfortable working in a fast-paced, customer-focused environment
- Basic computer skills and willingness to learn new systems
- Prior Service Advisor, Service Writer, or automotive customer service experience preferred
- Strong verbal and written communication skills
- Ability to multitask and prioritize effectively
