TeleTech

Audio Visual Operations Engineer Lead

TeleTech • $86K — $198K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in enterprise AV systems design, support, and troubleshooting.
  • Proficiency in conferencing platforms such as Microsoft Teams Rooms or Zoom Rooms.
  • Knowledge of AV hardware, including DSPs, control systems, and cameras.
  • Demonstrated leadership of technical teams or management of operational workflows.
  • Understanding of network fundamentals including VLANs and AV-over-IP technology.
  • Skill in translating technical concepts for non-technical stakeholders, especially at the executive level.
  • High School diploma or GED. Outstanding qualifications will be considered in lieu of education.

Responsibilities

  • Oversee the maintenance and operational support of enterprise AV systems.
  • Ensure high-quality AV experiences across diverse environments.
  • Guide and mentor a team of AV technicians to achieve operational excellence.
  • Set and uphold operational standards in collaboration with IT and facilities teams.
  • Partner with business stakeholders to align AV offerings with corporate needs.
  • Support executive-level events to ensure seamless AV execution.
  • Troubleshoot and resolve AV-related issues swiftly and effectively.

Benefits

  • Comprehensive health, life, and disability coverage.
  • Financial and retirement benefits.
  • Paid leave and professional development opportunities.
  • Tuition assistance for continued education.
  • Work-life balance programs, including dependent care resources.
Full Job Description
Audio Visual Operations Engineer Lead
The Opportunity:

The Audio Visual (AV) Operations Engineer Lead is responsible for overseeing the maintenance and daily operational support of enterprise AV systems. This role ensures high-quality, reliable AV experiences across conference rooms, collaboration spaces, event venues, and remote environments. The Lead also guides a team of AV technicians, sets operational standards, and partners closely with IT, facilities, and business stakeholders. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:
  • Experience designing, supporting, and troubleshooting enterprise AV systems
  • Experience with conferencing platforms such as Microsoft Teams Rooms, or Zoom Rooms
  • Experience with AV hardware including DSPs, control systems, switching or distribution equipment, microphones, speakers, and cameras
  • Experience leading technical teams or managing operational workflows.
  • Knowledge of network fundamentals such as VLANs, QoS, or AV-over-IP
  • Ability to translate technical concepts for non-technical stakeholders and support executive-level events
  • HS diploma or GED


Nice If You Have:
  • Experience in large enterprise, government, or multi-site environments
  • Experience with monitoring and management platforms for AV and collaboration systems
  • Possession of strong documentation, analytical, and project management skills
  • Industry certifications such as CTS, CTS-I, or CTS-D
  • Manufacturer certifications such as Crestron, QSC, or Extron


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

Similar Jobs

More Jobs at TeleTech

  • TeleTech
    Data Scientist
    $62K — $141K *
    Monterey, CA 93940 (Monterey County)
    Information Technology
    In-Person
  • TeleTech
    Financial Management Analyst
    $53K — $108K *
    Washington, DC 20011 (District Of Columbia County)
    Aerospace & Defense
    In-Person
  • TeleTech
    AI/ML Engineer, Senior
    $99K — $225K *
    Dayton, OH 45424 (Montgomery County)
    Information Technology
    In-Person
  • TeleTech
    UX & UI Designer
    $69K — $158K *
    Washington, DC 20011 (District Of Columbia County)
    Information Technology
    In-Person
  • TeleTech
    Full-Stack Software Engineer
    $69K — $158K *
    Hampton, VA 23666 (Hampton City County)
    Information Technology
    In-Person

More Technical Services Jobs

Find similar Audio Visual Operations Engineer Lead jobs: