Associate Director, Business Solutions (Software Development)Organization: Workplace Safety and Insurance Appeals Tribunal
City: Toronto, ON
Job Term: 1 Permanent
Compensation Group: Management Compensation Group
Job Code: M11
Salary Range: $110,638 - $155,942 per year
Hours of work: Minimum of 36 ¼ hours / week
Language of Position(s): English
Posting Status: Open
The WSIAT is currently seeking a highly motivated, experienced IT manager to provide leadership, direction and expertise in the management and delivery of the WSIAT's portfolio of IT business application solutions. This hands-on role directs and oversees software development and quality assurance for the Tribunal's internally developed and externally sourced software applications, using Microsoft-aligned development platforms and frameworks.
The ideal candidate will have a software development background with progressive growth through team leadership and software development supervision/management, and a product management mindset.
Preferred Start Date: October 2026What can I expect to do in this role?Under the supervision of the Director, Information and Technology Services, duties are as follows:
- Lead a team of C#/.Net/SharePoint/website software developers in delivering business solutions to meet the diverse needs of the organization.
- Provide overall strategic and operational leadership of information technology business solutions for the Tribunal, including planning, development, testing, maintenance, evaluation, and coordination of all software development-related initiatives.
- Lead innovation, integration and standardization in the structure and processes relating to software development that meet the core needs of the Tribunal while maintaining a modern development framework and approach.
- Utilize judgment and latitude to effectively meet with, and consult extensively with, clients throughout the Tribunal.
- Own and provide end-to-end support and product management for the Tribunal's portfolio of business application solutions, both custom developed and externally sourced.
- Oversee the selection and management of IT application solution service providers optimizing a mix of in-house and outsourced services.
- Manage a team of union and excluded software developers by providing work guidance, mentorship, and performance management.
How do I qualify for this role?Knowledge and Experience:- A software development background with progressive growth through team leadership and software development supervision/management.
- Experience with overseeing product roadmaps for business-critical software solutions.
- Senior I&IT strategic and operational leadership skills to develop and deliver a vision for the Tribunal's business application solutions, including planning, development, testing, maintenance, evaluation, and informed assessment of emerging technologies and competing options.
- Hands-on expertise in software development and methodologies, application architecture, and systems modernization.
- Knowledge of business systems analysis, design, implementation, testing, and risk management to direct staff in the development and evaluation of I&IT systems.
- Knowledge of data and information management practices, processes and enabling technologies.
- I&IT project management knowledge to manage and ensure integrated, cost-efficient and effective planning and management of concurrent projects.
- Knowledge of and practical experience with emerging technologies in modern software environments, including cloud-native platforms, AI-enabled tools, automation, APIs and integration services, low-code capabilities, and secure on-premise and hybrid architectures.
- Experience with budget and financial management practices, processes, methods and principles.
- Knowledge of software tools, legacy and modern development languages and platforms, and database technologies that underpin modern I&IT business solutions.
- Knowledge of human resources practices, policies and procedures to manage department staff, develop organizational capacity, conduct recruitment, establish performance standards
Leadership Skills:- Ability to leverage strategic leadership skills to drive major change required for delivering key business solutions priorities for a modern forward-thinking I&IT group.
- Manage the team by communicating values, strategies, expectations, and promoting an engaged, collaborative and inclusive environment.
- Foster an environment of high performance, learning, growth and continuous improvement and builds a collaborative and customer-centric team culture.
Communication and Interpersonal Skills:- Effective communications skills to provide specialized technical advice and direction to IT staff to identify solutions to resolve incidents, problems and required enhancements and to explain technical solutions to both technical and non-technical personnel.
- Written communication skills to prepare reports, briefing notes and papers on the Tribunal's I&IT systems and services; prepare solution recommendations and business cases.
- Strong presentation skills with the ability to prepare briefings, and present technical information, to technical and non-technical audiences.
- Strong consulting and negotiating skills to work effectively in partnership with internal/external users.
- Exercises tact, discretion and an inclusive mindset during interactions with I&IT colleagues and Tribunal staff.
Organizational and Analytical Skills:- Problem-solving skills to address complex software-related issues, such as application defects, integration challenges, performance concerns, competing business requirements, and modernization decisions, as well as human resource matters involving workload management, staff development, team performance, and change adoption.
- Critical thinking and decision-making skills for establishing performance standards, and monitoring, evaluating and reporting on progress, taking pre-emptive steps to ensure barriers are removed and progress.
- Designing and articulating best practices for utilizing the available tools for business analytics and reporting services.
- Analyzes and evaluates key technical, financial, and business impacts of proposed projects and initiatives on the Tribunal, its relevant parties and the broader OPS.
Additional Information:Address: 505 University Avenue, Toronto
Posted on: September 8, 2026
How to Apply:For
INTERNAL candidates, please follow these directions:
- Please log onto your ADP account and select Myself>Talent>Career Centre to submit your resume and cover letter.
- Customize your cover letter and resume to the qualifications listed on the job ad. Within your cover letter please explain how your knowledge and experience closely match the job description. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, [redacted]. Recruitment staff will contact you within 48 hours.
For
EXTERNAL candidates, please follow these directions:
- Please submit your resume and cover letter through our online WSIAT Career Centre
- Customize your cover letter and resume to the qualifications listed on the job ad. Within your cover letter please explain how your knowledge and experience match the job description. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, at [redacted]. Recruitment staff will contact you within 48 hours.
- Background Check: As a precondition of employment, the WSIAT requires that the final external candidate for this position, prior to commencing employment, is required to undergo both a criminal record and social media search. Other types of background checks may also be requested such as education verification and professional credential validation.
Remember: The deadline to apply is September 22, 2026 11:59 pm EDT. Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted.
