PepsiCo

Associate Analyst QTG / Territory Planning

PepsiCo • $66K — $111K *
Winston Salem, NC 27107In-Person
Food & Beverages
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong Microsoft Office skills, including Word and Excel.
  • Excellent analytical, organizational, and problem-solving abilities.
  • Proven experience in customer service, logistics, or dispatch roles.
  • Ability to master multiple business applications such as SAP and CETS quickly.
  • Bachelor's degree or equivalent work experience preferred.

Responsibilities

  • Perform micro reroutes for service territories to enhance response times.
  • Assist with new site implementations to ensure operational readiness.
  • Analyze routing opportunities and recommend improvements for efficiency.
  • Manage multiple projects and tasks effectively in a fast-paced setting.
  • Coordinate with cross-functional teams to resolve system issues.

Benefits

  • Comprehensive benefits package including medical, dental, and vision.
  • Paid time off including vacation and paid parental leave.
  • Employee Assistance Program (EAP) for mental health support.
  • Defined Contribution Retirement Plan for long-term financial security.
Full Job Description
Overview

The Pepsi Equipment Services (PES) Center provides customers throughout the United States and Canada with a single point of contact for equipment service support. The Routing Engineer supports MEM Equipment Operations by performing micro reroutes of existing service territories to improve repair response times across multiple equipment types and customer concepts. Using routing tools, established national standards, and operational best practices, Routing Engineers analyze service territories, recommend routing improvements, and support the implementation of operational initiatives. In addition to routing responsibilities, this position supports Quaker, Tropicana and Gatorade (QTG) operations by assisting with system administration, site readiness, configuration activities, and cross-functional coordination to ensure accurate operational data and successful implementation of new and existing locations.

Responsibilities

Primary Responsibilities:

  • Perform micro reroutes and optimize existing service territories.
  • Support new QTG site go-lives and existing locations to maintain accurate and operational systems.
  • Provide functional support for QTG applications and operational tools as assigned
  • Analyze routing opportunities and recommend operational improvements.
  • Support implementation of routing initiatives while partnering with field operations and business teams.
  • Recognize operational issues and recommend practical solutions.
  • Manage multiple assignments and projects simultaneously.
  • Assist locations with implementation planning and successful execution.
  • Measure implementation success and support long-term sustainment.
  • Apply established routing standards, policies, and best practices.
  • Coordinate location setup activities, including requests, dependencies, validation, and system readiness.
  • Maintain system configuration and data integrity within CETS and related applications.
  • Support equipment, user, and work area setup to ensure operational readiness.
  • Partner with cross-functional teams to resolve system issues and maintain data accuracy.
  • Travel within North America as business needs require (up to 20%).

Compensation and Benefits:
  • The expected compensation range for this position is between $66,900 - $111,950.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.


Qualifications

Qualifications / Requirements:

  • Strong Microsoft Office skills, including Word and Excel.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Customer-focused with prior customer service, dispatch, logistics, or related experience.
  • Ability to use multiple business applications simultaneously, including Microsoft Office, SAP, CETS, Dispatch applications, and other PepsiCo systems.
  • Ability to quickly learn new PepsiCo applications and business processes.
  • Demonstrates a continuous improvement mindset.
  • Ability to prioritize and manage multiple assignments in a fast-paced environment.
  • Bachelor's degree or equivalent work experience preferred.
  • Experience with Salesforce (SFS), CETS, SAP, routing, dispatch, or field service applications preferred.
  • Home office application and infrastructure knowledge preferred.


  • Provides leadership for an assigned subset of the following PepsiCo System Administration and support tasks
  • Perform User/System Administration, Troubleshooting, and
  • Tier 2 Support for Genesys Cloud, Freshdesk, CETS, MACHe/MACHp, SCOPE, and Salesforce systems
  • New Users & Changes
    • Process iDM request for new user setup / support internal and field hierarchy moves and terminations.
    • Control user responsibilities/visibility of view and system access rights
    • Oracle Business Objects with ad-hoc Reporting request and daily execution to meet business needs
  • Serves as a business liaison between the Pepsi Equipment Service End Users, IT Teams, and External Vendors for an assigned subset of technical efforts.
  • Provides first line of defense for troubleshooting, resolution, and outage tracking for all Pepsi Equipment Service system outages.
  • Provide after-hour agent support (after business hours and weekends).
  • Provides "subject matter expertise" to support PES tools and processes' design, implementation, and ongoing operation.
  • Responsible for supporting all testing, training, and roll-out of application "bug fixes" and enhancements.
  • Execute manual and automated testing to assess the user interface, performance, compatibility, and efficiency of software and mobile applications.
  • Work with project developers, business analysts, and customer support teams to ensure software solutions meet our user expectations.
  • Develop software test cases based on consumer specifications and requirements.
  • Perform root cause analysis on defects found to identify and mitigate project risks.
  • Supports the achievement of daily service level agreements (SLAs) with all IT partnering groups.


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About PepsiCo

PepsiCo Careers

Joining PepsiCo's global team offers more than just a chance to excel in your career; it's an opportunity to be part of a dynamic and diverse environment where innovation thrives. Work You’ll Do At PepsiCo, we are committed to producing great leaders and fostering a culture of innovation. Our team is dedicated to empowering professionals to master their career paths with PepsiCo. As a leader in the food and beverage industry, we offer unique job opportunities that intersect with cutting-edge technology and market leadership. Lead with Unique Opportunities PepsiCo stands at the forefront of the industry, not only in terms of product quality but also in our approach to leadership and professional growth. We offer a variety of employment paths, including full-time positions, internships, and leadership training programs that are designed to foster diversity and accelerate career development. Work with a Global Team Collaborate with over 260,000 employees worldwide who are united in delivering joy not only to our consumers but also in driving innovation and growth within the company. PepsiCo’s commitment to global diversity and inclusive culture makes it a prime environment for professional development and networking. Introducing PepsiCo’s Professional Growth and Development Programs We are committed to nurturing talent through comprehensive training programs and robust benefits that support both personal and professional growth. Our programs are tailored to help employees at every level of their career to advance and succeed. Innovate and Lead Join the largest team of food and beverage industry experts—dedicated professionals at the intersection of consumer needs, innovative technology, and sustainable practices. Deliver targeted solutions and drive industry leadership through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Engage in meaningful work that impacts millions of lives worldwide. At PepsiCo, you’ll harness the power of our global resources and the creativity of our people to improve the way the world accesses the foods and beverages it loves. Future-Proof Your Career With PepsiCo, the sky is the limit when it comes to where your ambition can take you. We offer unmatched opportunities for career advancement along with the training, internship programs, and certification support needed to thrive in your professional journey. Explore Discover how PepsiCo is leading the way in digital innovation and sustainable practices while maintaining a steadfast focus on diversity and employee well-being. Stay Connected Join Our Team Search for open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH PEPSICO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at PepsiCo.
Learn more about PepsiCo
Size
309,000 employees
Market Cap
$250.5 billion
Industry
Food & Beverages
Net Income
$7.1 billion
Founded
1965
5 Year Trend
+4.8%
Revenue
$70.3 billion
NASDAQ
PEP
* Ladders Estimates

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