About the roleAn Operational Excellence IT Trainer (OPEX) drives, designs, and delivers training programs to improve IT operational efficiency, standardizing best practices, and embedding continuous improvement (e.g., Lean/Agile/ITIL) into daily workflows. They bridge the gap between technical processes and staff capability, using data to enhance performance, ensure compliance, and upskill employees in technical tools.
Annual compensation: $75K - $105K USD
What you'll be doing- Design and facilitate instructor-led IT training, e-learning, and remote workshops associated with onboarding of new customers and new Computacenter operational managers and onsite support staff.
- Create and update Standard Operating Procedures (SOPs) and Operational Service Manuals for new and existing Computacenter customers.
- Monitor KPIs and operational metrics to identify training gaps and improve workflows.
- Complete Onsite Support performance scorecards and share results with managers for their review with their direct reports.
- Drive adoption of new technologies and systems across teams.
- Coach teams on best practices, acting as a Subject Matter Expert (SME) to mentor technical staff.
- Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
What you have- Legally eligible to work in the United States
- 3-5 years in IT operations, technical training, or continuous improvement roles.
- Bachelor's degree in information technology, Business Administration, Engineering, related field or equivalent practical experience.
- Proficiency in process improvement tools (Lean, Six Sigma), ITIL frameworks, and learning management systems (LMS).
- Preferred certifications include Lean Six Sigma (Green/Black Belt), ITIL, or Certified Professional in Training and Development (CPTD).
- Strong knowledge of IT systems, software, and data analysis tools.
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Excellent presentation, facilitation, and coaching skills
- Good knowledge of the IT industry and an understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Resilience, and able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Demonstrate an understanding of product supply chains
- Commercially astute
- Team-oriented working and thinking
What you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
