Magna

Applications Engineer- L2 Support

Magna$66K — $124K *
Troy, MI 48085In-Person
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in technical support or hardware troubleshooting, ideally in robotics or hardware deployment
  • Proven track record in diagnosing complex hardware and deployment issues
  • Experience collaborating with cross-functional teams
  • Ability to clearly communicate technical issues to non-technical stakeholders
  • Familiarity with Zendesk for customer support ticket management
  • Proficient in Jira for issue tracking and escalation
  • Basic knowledge of hardware components or robotics systems is a plus
  • Willingness to travel up to 25% of the time

Responsibilities

  • Serve as the main contact for site issues related to AMR hardware via Zendesk
  • Work with on-site teams and customers to troubleshoot hardware failures
  • Perform initial diagnostic and troubleshooting to minimize operational downtime
  • Use Jira to manage, categorize, and prioritize incoming issues
  • Escalate complex issues to engineering teams with detailed context in Jira
  • Act as a bridge between customers, deployment, and engineering teams
  • Thoroughly document support interactions in Zendesk
  • Update knowledge base and contribute to best practices

Benefits

  • Regular, permanent position with growth potential
  • Collaborative and supportive team environment
  • Opportunity to influence product improvements
  • Engagement with international teams
  • Exposure to innovative autonomous mobility solutions
Full Job Description
Job Responsibilities:

Join our team as an Application Engineer- L2 Support and play a key role in ensuring the smooth operation of our autonomous mobility solutions. In this position, you'll be responsible for diagnosing and resolving hardware and deployment issues across various sites, working closely with international teams to provide effective support. This role offers the opportunity to apply your troubleshooting skills, collaborate with engineering teams, and contribute to the ongoing improvement of our innovative AMR systems in a fast-paced, supportive environment.

What you will be doing in this role:
  • Serve as the primary point of contact for site-based issues involving AMR hardware reported via Zendesk
  • Collaborate with on-site teams and customers to gather relevant information for troubleshooting, identifying potential hardware failures or integration issues
  • Conduct initial triage, diagnosis, troubleshooting, and resolution of issues to minimize downtime and ensure operational continuity
  • Use Jira to triage incoming issues, categorize severity, and prioritize tasks effectively
  • Escalate unresolved or complex issues to the appropriate engineering teams via Jira, providing comprehensive context and diagnostics
  • Act as a liaison between customers, deployment teams, and engineering to facilitate timely resolution, including working effectively with international teams
  • Document all support interactions thoroughly within Zendesk, maintaining accurate records of issue status and resolutions
  • Contribute to knowledge base updates, troubleshooting guides, and best practices to improve support efficiency
  • Provide feedback to engineering teams on recurring issues or systemic problems to inform product improvements


What you should bring to this role:
  • 2+ years of experience in technical support, hardware troubleshooting, or related roles, preferably within robotics, automation, or hardware deployment environments
  • Proven ability to diagnose and resolve complex hardware and deployment issues across diverse site environments
  • Demonstrated success in collaborating with cross-functional teams and generating support documentation based on knowledge acquired
  • Proven ability to communicate technical issues clearly to non-technical stakeholders
  • Experience working with Zendesk for managing customer support tickets
  • Proficiency in Jira for issue triage, tracking, and escalation
  • Familiarity with hardware components, chargers, or robotics systems is a plus
  • Ability to travel domestically and internationally up to 25%


Hiring Base Salary Range: $66,800 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus
Worker Type:

Regular / Permanent

Group:

Magna Corporate

About Magna

Magna Careers

Join Magna’s dynamic team of professionals and be part of a company that’s leading the way in automotive innovation. At Magna, we offer unparalleled job opportunities in an environment that values diversity, leadership, and growth. Work You’ll Do At Magna, we are committed to fostering an inclusive culture where every team member is empowered to contribute, innovate, and excel. We believe that diverse perspectives lead to groundbreaking ideas and better decisions. Joining our team means you’ll work alongside some of the industry’s most talented professionals, using state-of-the-art technology to create revolutionary automotive solutions. Lead in a Unique Market Position Magna stands at the forefront of the automotive industry, combining advanced technology, deep industry expertise, and a commitment to innovation that drives us forward. As a leader in our field, we offer careers that are not just jobs, but pathways to personal and professional growth. Explore Magna’s Job Opportunities Whether you’re looking for a position in engineering, design, production, or management, Magna has a place for you. Our global presence offers a wealth of opportunities for career advancement, professional development, and networking. From internships that provide real-world experience to leadership roles that challenge your skills, Magna is dedicated to helping you reach your full potential. Innovative Work Environment Magna is committed to innovation and excellence. Our team is constantly pushing the boundaries of what’s possible in the automotive world, making it an exciting place to grow your career. We encourage creativity and initiative, and we reward our employees with the benefits and support they need to succeed both professionally and personally. Be Part of a Great Team At Magna, you’ll find a collaborative environment that values teamwork and open communication. Our employees share a common goal: to lead the industry through innovation, efficiency, and sustainability. With diversity training and a focus on inclusive employment practices, Magna is a place where everyone can thrive. Future-Proof Your Career With Magna, you’re not just finding a job; you’re building a career. We offer extensive training and development programs to help you continue learning and evolving as a professional. With opportunities for advancement and a culture that promotes from within, Magna empowers you to design a career path that meets your ambitions. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for passionate, curious, and innovative team players. Explore the possibilities that Magna offers. SEARCH MAGNA JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Magna.
Learn more about Magna
Size
161,000 employees
Market Cap
$15.9 billion
Industry
5 Year Trend
-0.1%
NASDAQ

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