Role Overview:We are seeking a highly skilled Tonkean Platform Consultant to provide comprehensive L1/L2/L3 support, administration, and enhancement for Tonkean applications and workflows. This role involves troubleshooting complex issues, configuring modules, and coordinating with various business and technical teams to ensure seamless operation and continuous improvement of workflow automation and process orchestration solutions.
Key Responsibilities:- Provide L1/L2/L3 support for Tonkean applications and workflows.
- Monitor Tonkean solutions, modules, workflows, and integrations.
- Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
- Analyze incidents, identify root causes, and implement permanent fixes.
- Support business users during UAT, production deployments, and hypercare phases.
- Maintain workflow documentation, knowledge articles, and SOPs.
- Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
- Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
- Manage user access, security roles, and governance controls.
- Perform release validation and production migration support.
Required Skills:- Experience working with Tonkean Platform administration and support.
- Understanding of workflow automation and process orchestration concepts.
- Experience with REST APIs, JSON, and integration troubleshooting.
- Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
- Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
- Strong incident management and problem-solving skills.
- Knowledge of Agile methodology and ITIL processes.
- Strong analytical and problem-solving skills.
- Multi-tasking ability with limited supervision.
- Mentoring capabilities.
- Quick learner and self-starter.
- Excellent customer service, interpersonal, communication and team collaboration skills.
- Able to understand and adhere to change management procedures and internal guidelines.
Qualifications:Preferred Skills: 
