Qualifications

• 5-7 years of relevant experience in Conversational AI and voice technology.
• Direct experience with the Amelia platform (formerly IPsoft) is essential.
• Expertise in developing voicebot applications and crafting natural voice interactions.
• Strong knowledge in Natural Language Processing, intent recognition, and entity extraction.
• Proficient in integrating bots with backend systems using APIs and scripting languages like Python and JavaScript.
• Experience in designing and deploying conversational solutions for customer service or IT.
• Knowledge of relevant tools such as AWS Connect, ServiceNow, and contact center technologies.

Responsibilities

• Develop and enhance voice and chat applications on the Amelia platform.
• Design natural and engaging conversation flows for users.
• Implement machine learning techniques for improving voice and chat interactions.
• Integrate Amelia with various backend services using APIs and middleware solutions.
• Collaborate with IT and customer service teams to define conversational solution needs.
• Test and optimize voicebot performance to enhance user experience.
• Stay updated on advancements in conversational AI and voice technologies.

Benefits

• Work in a collaborative and innovative team environment.
• Opportunities for continuous learning and professional growth.
• Involvement in cutting-edge technology projects in AI and machine learning.
• Potential for career advancement within a growing tech company.