Qualifications

• 5-7 years of experience in software development focused on conversational AI platforms, specifically with Amelia (formerly IPsoft)
• Expertise in voicebot development with a strong command of speech-to-text and text-to-speech technologies
• Solid background in Natural Language Processing, covering intent recognition and entity extraction
• Demonstrated ability to connect voicebots to backend systems using APIs, including REST and SOAP
• Proficient in Python (4+ years), JSON, and scripting languages with experience in IT service management tools
• Possesses strong solution architecture skills to design and deploy conversational solutions for customer service and IT

Responsibilities

• Develop and integrate conversational solutions using Amelia's voice and chat capabilities
• Design and implement voicebots that deliver natural and seamless user interactions
• Utilize NLP and machine learning techniques to enhance conversational effectiveness
• Connect Amelia with other systems and tools through APIs, ensuring smooth data flow
• Architect solutions that meet both customer service and internal IT support needs
• Collaborate with cross-functional teams to gather requirements and implement features
• Troubleshoot and optimize existing implementations to improve performance and user satisfaction

Benefits

• Onsite work experience in dynamic cities including San Antonio, Plano, Tampa, Colorado Springs, Chesapeake, and Phoenix
• Opportunity to work with cutting-edge technology in the conversational AI space
• Collaborative work environment with skilled professionals in the field
• Potential for career growth and skill enhancement in a rapidly evolving sector
• Engagement in innovative projects shaping future customer interactions