Qualifications

• Direct experience with Amelia (Conversational AI platform) is required.
• Expertise in developing voicebots with speech-to-text and text-to-speech abilities.
• Strong background in Natural Language Processing (NLP) including intent recognition and entity extraction.
• Proficient in integrating bots with backend systems using APIs (REST/SOAP/XML) and connecting with tools like AWS Connect.
• Technical skills include Python (4+ years preferred), JSON, and relevant IT Ops automation tools.
• Experience in designing, building, and deploying conversational solutions for customer service or IT.

Responsibilities

• Develop and implement intelligent virtual assistants using the Amelia platform.
• Create and optimize voice-based interactions for enhanced user engagement.
• Ensure seamless integration of conversational tools with existing backend systems.
• Design architecture for scalable, conversational AI solutions aimed at improving customer service processes.
• Collaborate with cross-functional teams to define requirements and deliver high-quality voice solutions.

Benefits

• Onsite work opportunities in multiple attractive locations (San Antonio, Plano, Tampa, Colorado Springs, Chesapeake, Phoenix).
• Exposure to cutting-edge technology in Conversational AI and Voicebot development.
• Opportunity to work in a dynamic, collaborative environment alongside skilled professionals.
• Career growth potential in a specialized and rapidly-evolving field.