NICE Ltd.

AI Product Manager

NICE Ltd. • $110K — $130K *
Atlanta, GA 30349In-Person
Education, Government & Non-Profit
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Data Science, or a related field.
  • 3-5 years of experience delivering SaaS solutions to market.
  • 1-3 years working with Generative AI technologies.
  • Foundational understanding of the ML lifecycle.
  • Analytical mindset for data-driven decision making.
  • Excellent communication skills for translating technical concepts into business insights.

Responsibilities

  • Conduct interviews with law enforcement and emergency personnel to identify pain points for AI solutions.
  • Translate user needs into Product Requirement Documents (PRDs) and technical specifications.
  • Conduct competitive analysis in the Public Safety and Security market to identify feature gaps.
  • Perform gap analysis on competitor documentation and APIs to guide the technical roadmap.
  • Stay informed on AI trends, particularly Generative AI and its applications in public safety.
  • Evaluate integration possibilities for new ML models into workflows responsibly.
  • Support product backlog prioritization based on impact and regulatory constraints.

Benefits

  • Opportunity to work on high-impact AI solutions in the public sector.
  • Contribute to enhancements in emergency response and justice systems.
  • Engagement in a mission-driven environment focused on ethical AI deployment.
  • Possibility to be at the forefront of technological advancements benefiting society.
Full Job Description
Overview
We are seeking a mission-driven AI Product Manager to help build ethical, high-impact AI solutions for the Public Safety and Justice sector. In this role, you will bridge the gap between complex machine learning capabilities and the real-world needs of first responders, 911 center personnel, legal professionals, and community stakeholders. You will help define products that improve emergency response times, streamline judicial workflows, and ensure AI is deployed responsibly in the public interest.

Key Responsibilities
  • Discovery & Research: Conduct interviews with law enforcement, emergency dispatchers, or legal clerks to identify pain points that can be solved via AI (e.g., automated transcription, predictive resource allocation, or evidence management).
  • Feature Definition: Translate user needs into clear PRDs (Product Requirement Documents), user stories, and technical specifications for engineering and data science teams.
  • Strategic Market Intelligence:
  • Conduct regular competitive analysis of key players in the Public Safety and Security market (e.g., Motorola Solutions, Axon, Mark43) to identify feature gaps and market opportunities.
  • Perform "gap analysis" on competitor documentation and public APIs to inform our technical roadmap.
  • AI Trend Monitoring:
  • Stay at the forefront of AI breakthroughs, specifically monitoring advancements in Generative AI for casework, computer vision for weapon detection, and Drone as First Responder (DFR) programs.
  • Evaluate how new models (e.g., from OpenAI or Anthropic) can be integrated into public safety & Justice workflows responsibly.
  • Roadmap Support: Help prioritize the product backlog based on impact, technical feasibility, and the unique regulatory constraints of the justice system.

Required Qualifications
  • Education: Bachelor's degree in Computer Science, Data Science, or a related field.
  • Experience:
  • 3-5 years of experience in delivering SaaS related offerings to market
  • 1-3 years of experience in working with Generative AI technologies
  • Technical Literacy: A foundational understanding of the ML lifecycle (data labeling, training, testing, and deployment).
  • Analytical Mindset: Ability to use data to justify product decisions and measure success through KPIs like model accuracy vs. human-in-the-loop efficiency.
  • Communication: Exceptional ability to synthesize complex technical trends into actionable business insights.

Preferred Skills
  • Understanding of the Public Safety and Justice markets (CAD/RMS systems, Case Management Systems, Body-Worn Cameras, Digital Evidence Management).
  • Experience with LLMs (Large Language Models) or Computer Vision.
  • Knowledge of data privacy laws and ethical AI frameworks.

Why Join Us?
You will be at the forefront of a technological revolution in the public sector, creating tools that don't just drive profit, but actively save lives and ensure a fairer justice system.

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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