Location:United StatesWork Arrangement:Remote

Hyland is seeking a highly technical and execution-focused Revenue AI Program Lead to drive the design and deployment of AI-powered solutions across our global Revenue organization as a senior individual contributor. This role focuses on improving sales productivity and operational efficiency by replacing manual processes with AI agent-driven, intelligent automated workflows.

Working hands-on to develop, test, and deploy AI-driven solutions across Salesforce and the broader revenue technology stack, this role partners cross-functionally to ensure successful adoption and measurable business impact.

This role moves beyond traditional AI implementations focused on prompts and outputs 6 centered on:

• Execution over generation 6 AI that does, not just AI that writes
• Workflows over tasks 6 multi-step orchestration over single interactions
• Systems integrationover isolated tools
• Business outcomesover experimentation

• Salesforce
• AI Orchestration Frameworks
• Automation Tools
• Sales Engagement Platforms
• Forecasting Tools
• Enablement Platforms

• Design, build, and optimize AI agents and autonomous workflows to support core revenue activities 6 including account research, pipeline insights, and sales content generation 6 while building multi-step workflows that integrate reasoning, decisioning, and action-taking across systems.
• Integrate AI capabilities into Salesforce and adjacent revenue platforms 6 partnering with technical teams to connect structured and unstructured data sources, enabling context-aware, action-oriented workflows that drive cross-system execution.
• Partner with RevOps, Sales, Marketing, and Customer Success to deliver high-impact automation solutions aligned to business needs 6 executing against a defined AI roadmap as a senior individual contributor with clear milestones and measurable outcomes.
• Continuously improve agent performance using feedback loops, usage data, and outcome-based metrics 6 developing and refining production-grade prompts and automation logic to ensure consistent, high-quality outputs across workflows.
• Identify and mitigate risks related to AI usage and data handling 6 ensuring AI agent solutions align with company data governance and security standards while monitoring adoption and gathering feedback to drive continuous improvement.
• Partner with Enablement teams to support training and rollout of AI tools 6 contributing to documentation standards, operating processes, playbooks, and best practices for sales teams to support adoption and maximize business impact.

Youll be set up for success if you have:

• 3+ yearsof hands-on experience working with AI tools, prompt development, or automation solutions 6 combined with3+ yearsof experience working within Salesforce or similar CRM platforms
• Proven ability to design, build, and optimize AI agents and autonomous workflows 6 with experience using AI orchestration frameworks or automation tools and a track record of executing technical projects in fast-paced environments
• Strong understanding of data structures and integrations 6 including APIs and structured data formats 6 with demonstrated experience connecting structured and unstructured data sources to enable context-aware, action-oriented AI workflows
• Experience supporting Revenue Operations, Sales Ops, or GTM teams 6 with familiarity with revenue tech stack tools such as sales engagement, forecasting, and enablement platforms
• Experience creating training materials or supporting end-user adoption 6 with the ability to partner with Enablement teams and contribute to documentation standards, operating processes, and best practices for AI initiatives

Bonus points if you bring:

• Demonstrated experience building multi-step AI workflows that integrate reasoning, decisioning, and action-taking across systems 6 moving beyond single-interaction outputs to deliver end-to-end automated execution
• Proven ability to develop and refine production-grade prompts and automation logic 6 with experience using feedback loops, usage data, and outcome-based metrics to continuously improve agent performance
• Experience integrating AI capabilities into Salesforce and adjacent revenue platforms 6 with a track record of enabling cross-system execution and improving sales productivity and operational efficiency at scale
• Familiarity with data governance, security standards, and risk mitigation practices related to AI usage and data handling 6 with the ability to ensure AI solutions align with enterprise compliance requirements
• Experience evaluating and implementing AI tools and platforms 6 with the ability to contribute to AI roadmap planning and support successful delivery against defined milestones and measurable business outcomes