Salesforce

AI Operations Technical Program Manager, Heroku

Salesforce$123K — $186K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of enterprise software or technical program management experience at an enterprise technology company.
  • 3+ years leading Platform as a Service (PaaS) development programs with a solid understanding of the PaaS business model and product development lifecycle.
  • Deep experience with the software development lifecycle using agile methodologies.
  • Outstanding executive presence and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Strong relationship-building skills to navigate large organizations effectively.

Responsibilities

  • Lead programs by aligning across program scope and release planning, and securing cross-functional alignment.
  • Drive teams through the software development lifecycle using agile methods and technical expertise.
  • Build strong partnerships with key functional members and support executive leadership for program success.
  • Facilitate workgroup alignment meetings with cross-functional teammates to address project issues and metrics.
  • Anticipate and remove obstacles that may hinder project delivery.

Benefits

  • Opportunity to work on large-scale, cross-functional initiatives.
  • Engagement in a culture of ownership, delivery, and innovation.
  • Collaboration with diverse teams including engineering, product management, and marketing.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

The Experience


Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.

As the AI Operations Technical Program Manager for Heroku, you will play a pivotal role in orchestrating and overseeing complex technical initiatives that contribute to our continued growth and success. You will collaborate with cross-functional teams — including engineering, product management, marketing, operations, and sales — to ensure alignment and timely delivery of projects. You will work under the leadership of the Cloud TPM Leader to support alignment with strategic goals. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery, and innovation.

What You'll Actually Be Doing

  • Lead programs by aligning across program scope and release planning, aligning teams on vision and business goals, crafting program structure, and securing cross-functional alignment.
  • Drive teams through the software development lifecycle using agile methodologies, analytical skills, and technical expertise.
  • Build strong partnerships with key functional team members and serve as a trusted partner for executive leadership to ensure program success.
  • Partner with cross-functional teammates — including Product Owners, Scrum Leads, UX (User Experience), and CX (Customer Experience) — to drive workgroup alignment meetings that address release issues, dependencies, team status, metrics reviews, and achievements.
  • Anticipate and remove obstacles with a sense of urgency that could slow down or prevent project teams from delivering on goals.


You're Our Person If...

  • You're comfortable moving fluidly between tactical execution and strategic thinking.
  • You bring outstanding executive presence and communication skills to every room you're in.
  • You build the relationships that make complex things happen across large organizations.
  • You thrive in a transparent, fast-moving environment where ideas and information flow freely.
  • You have 3+ years of enterprise software or technical program management experience at an enterprise technology company.
  • You have 3+ years leading Platform as a Service (PaaS) development programs, with a solid understanding of the PaaS business model and product development lifecycle.
  • You have deep experience with the software development lifecycle and can apply that knowledge in dynamic environments using agile methodologies.
  • You have excellent analytical and problem-solving skills with a track record of hands-on, detail-oriented execution.


Even Better If...

  • You have the ability to establish credibility and rapport quickly with senior executives and cross-functional team members.
  • You have experience operating in a matrix management environment, driving consensus across organizational boundaries.
  • You can master technical subjects and new technologies relevant to the programs you lead.
  • You have experience providing formal program reviews, including risk tracking and escalation of critical issues.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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