TeleTech

AI/ML Engineer

TeleTech$99K — $225K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in IT, software, cloud services, or related technical fields
  • Proficient in AI/ML, prompt engineering, and data workflows
  • Skilled in designing and refining prompts for LLM applications
  • Experience with Retrieval Augmented Generation techniques
  • Proficient in Python and version control tools (Git, GitHub)
  • Strong communication and collaboration skills across technical teams
  • Bachelor’s degree in Computer Science, IT, or a related STEM field

Responsibilities

  • Design and refine prompts for LLM-powered applications
  • Develop workflows that utilize AI/ML technologies
  • Collaborate with cross-functional teams to drive project execution
  • Support the development of retrieval augmented systems
  • Apply best practices in AI within secure environments
  • Contribute to hands-on engineering and implementation of AI solutions

Benefits

  • Comprehensive health, life, and disability insurance
  • Professional development and tuition assistance opportunities
  • Paid leave and work-life balance support programs
  • Retirement benefits and financial planning services
  • Recognition awards for exceptional employee performance
Full Job Description
AI/ML Engineer

The Opportunity: 

As an AI/ML Engineer, you’re excited by the rapid evolution of AI and the impact modern LLM technologies can have on real users. You understand that building dependable AI capabilities requires more than clever prompts — it requires thoughtful engineering, clear communication, and the ability to collaborate across diverse technical and mission teams. We’re seeking someone with a strong foundation in IT, systems, software, data, cloud, infrastructure, integration, or related technical disciplines who is eager to apply that experience to scalable AI/ML solutions that support enterprise-level environments and sensitive data workflows.

As an AI/ML Engineer on our team, you’ll design and refine prompts, help build LLM-powered workflows, and support the development of retrieval augmented systems that improve decision making and operational efficiency. You’ll work closely with senior technical leaders who will guide AI/ML direction while you contribute hands-on execution and apply your broader IT and technical experience to real mission applications. You’ll collaborate with cross-functional teams and apply modern AI practices in secure, regulated environments.

Join us. The world can’t wait.

You Have:  

  • 8+ years of experience in IT, systems administration, software development, systems integration, cloud services, data engineering, cybersecurity, infrastructure, enterprise applications, or automation

  • Experience with AI/ML, LLM-enabled tools, prompt engineering, automation, analytics, data workflows, or emerging technology solutions

  • Experience in designing, testing, and iterating on prompts for LLM-powered applications

  • Experience with Retrieval Augmented Generation such as chunking, embeddings, retrieval, and grounding responses in source data

  • Experience with Python, including writing clean and reusable code

  • Experience with Git, GitHub, or version control tools

  • Experience supporting the assessment, design, integration, documentation, implementation, or troubleshooting of IT or technical solutions

  • Ability to effectively communicate, confirm requirements, reduce churn, and maintain alignment across teams

  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

  • Bachelor’s degree in a Computer Science, Information Technology, or STEM field

Nice If You Have:  

  • Experience with prompting techniques such as few-shot prompting, structured output formats, ReAct, or similar prompting approaches

  • Experience building or supporting simple multi-step LLM workflows using tools such as LangChain, LlamaIndex, Semantic Kernel, LangGraph, or similar tools

  • Knowledge of responsible AI practices including content filtering, guardrails, output validation, or safe handling of model outputs

  • Experience working with PHI, PII, or within HIPAA, IRB, or ATO environments

  • Experience with vector databases or semantic search systems

  • Experience building evaluation sets for prompt testing

  • Experience with enterprise tools such as Jira, Confluence, or API-driven workflows

  • Experience in healthcare, research data, or regulated data environments

  • Experience with Microsoft Azure services, Azure OpenAI, or Azure ML and AI Foundry tooling

  • Experience applying IT, systems, software, data, cloud, or integration experience to emerging technology initiatives

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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