HTC Global Services

AI/ML Engineer

HTC Global Services$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5+ years in building and operating production software, data, or machine learning systems.
  • Strong skills in Python and SQL.
  • Professional experience with cloud platforms and distributed workloads.
  • Experience designing scalable data pipelines.
  • Hands-on with large language models in real products.
  • Solid understanding of RAG architecture and answer quality enhancement techniques.

Responsibilities

  • Architect and operate reliable data products for large-scale information processing.
  • Create patterns for batch and near-real-time data workflows with observability.
  • Develop production systems combining semantic retrieval and grounded responses.
  • Design AI workflows for complex query deconstruction and validation.
  • Evaluate multimodal inference workflows balancing quality and cost.
  • Lead technical operations in cloud architecture and CI/CD practices.
  • Own system reliability by investigating incidents and improving planning.
  • Deliver analytics tools that enhance data accessibility for stakeholders.
  • Establish data governance practices ensuring data quality and reliability.

Benefits

  • Collaborative work environment focused on innovation.
  • Opportunities for professional growth in cutting-edge AI technologies.
  • Access to state-of-the-art tools and resources in AI/ML.
  • Flexible work arrangements promoting work-life balance.
  • Engagement in meaningful projects with industry impact.
Full Job Description
AI/ML Engineer

Overview / Summary

We are seeking a high-impact AI/ML Engineer to build intelligent data products that transform complex, high-volume engineering information into trusted, actionable insights. This role works across applied machine learning, generative AI, data platforms, and cloud engineering to deliver production systems supporting search, traceability, analytics, and decision support.

The ideal candidate can move from architecture through implementation to operational ownership and enjoys solving complex problems where data quality, scale, and reliability are important.

Key Responsibilities
  • Architect, build, and operate reliable data products that ingest and transform diverse structured and unstructured information at enterprise scale.
  • Create resilient orchestration and delivery patterns for batch and near-real-time workloads, including observability, alerting, and operational runbooks.
  • Develop production Retrieval-Augmented Generation (RAG) systems that combine semantic retrieval, structured data, and grounded responses for engineering use cases.
  • Design agentic AI workflows that decompose complex questions, select appropriate data sources and tools, validate results, and provide explainable answers with citations.
  • Develop and evaluate embedding, document-understanding, and multimodal inference workflows while balancing quality, latency, scalability, and cost.
  • Lead cloud architecture, containerization, infrastructure-as-code, and CI/CD practices for secure and repeatable deployment across environments.
  • Own system reliability from design through production by investigating incidents, profiling performance, eliminating failure modes, and improving capacity planning.
  • Deliver analytics experiences and decision-support tools that make complex technical data useful to engineers, program teams, and leadership.
  • Establish data quality, lineage, validation, and governance practices to help users understand information sources and assess data reliability.
  • Build incremental and restartable processing with checkpointing and recovery strategies to protect data integrity during long-running or partially failed workloads.

Required Qualifications
  • Bachelor's degree.
  • 5+ years of experience building and operating production software, data, or machine learning systems.
  • Strong Python and SQL skills.
  • Professional experience with cloud platforms, managed data services, object storage, containers, and distributed workloads.
  • Experience designing and operating scalable data pipelines or distributed processing systems for large and evolving datasets.
  • Hands-on experience applying large language models to real products, including prompt design, structured outputs, tool use, evaluation, and production monitoring.
  • Strong understanding of embeddings, vector retrieval, RAG architecture, model limitations, and techniques for improving answer quality and faithfulness.
  • Experience with software engineering fundamentals, including testing, code review, version control, CI/CD, observability, and secure development practices.
  • Demonstrated ability to diagnose difficult production problems using measurable evidence, experimentation, profiling, and disciplined root-cause analysis.
  • Experience with workflow orchestration, job scheduling, or reliable batch execution frameworks.
  • Experience with artificial intelligence and expert systems.
  • Experience with GCP.
  • Experience working with APIs and software testing.
  • Experience with data analysis.

Preferred Qualifications
  • Experience with agentic AI frameworks, tool-using systems, or multi-step reasoning workflows.
  • Experience with managed generative AI, model serving, batch inference, or vector database platforms.
  • Experience with infrastructure-as-code and automated cloud delivery.
  • Experience extracting meaning from complex documents, legacy formats, technical diagrams, or other semi-structured content at scale.
  • Experience in automotive, manufacturing, safety-critical, systems engineering, or another technically regulated domain.
  • Experience building internal analytics products or developer-facing tools that translate complex data into clear decisions.
  • Experience with data and analytics dashboards.
  • Experience with data collection, data integrity, data acquisition, or data conversion.
  • Experience with Java.
  • Certification program.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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