HTC Global Services

Lead Media Service Design Analyst

HTC Global Services • $95K — $115K *
Wilmington, DE 19805In-Person
Media
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in service design, operational transformation, or business analysis.
  • Proven track record of quickly mastering proprietary platforms.
  • Skilled in documenting business processes via observation and testing.
  • Ability to develop process maps, service blueprints, and governance frameworks.
  • Strong analytical and facilitation skills for stakeholder management and presentations.
  • Capable of working independently in ambiguous situations.

Responsibilities

  • Learn platform workflows through hands-on simulations and guided testing.
  • Document end-to-end activation workflows, tracking approvals and data dependencies.
  • Lead service discovery and stakeholder engagement efforts.
  • Evaluate use cases to define operational boundaries and self-service capabilities.
  • Design comprehensive service definitions and governance models.
  • Create detailed service blueprints and phased implementation plans.
  • Assess organizational readiness across various operational facets.

Benefits

  • Opportunity to shape scalable models for operational excellence.
  • Engagement with cutting-edge technologies and proprietary platforms.
  • Collaboration with cross-functional teams and stakeholders.
  • Support for professional development and continuous learning.
  • Flexible hybrid work arrangements, promoting work-life balance.
Full Job Description
Job Title :Senior Service Design & Operating Model Consultant

Position Overview

Help shape a scalable self-service operating model by analyzing current processes, learning a proprietary platform, documenting end-to-end workflows, and developing governance and service design artifacts that enable future growth and operational excellence.

What You'll Do
  • Learn platform workflows through demonstrations, shadowing, guided testing, and simulated campaign scenarios
  • Document in-platform activities and end-to-end activation workflows, including approvals, handoffs, data, content, and technology dependencies
  • Lead service discovery, stakeholder engagement, current-state assessment, and evidence-based analysis
  • Evaluate representative use cases to define self-service capabilities and operational boundaries
  • Design service definitions, intake processes, prioritization, governance, escalation, and support models
  • Create service blueprints, RACI matrices, decision-rights models, and phased implementation approaches
  • Assess readiness across data, content, privacy, measurement, integrations, change management, and operational support
  • Develop recommendations covering ownership, governance, resource models, risks, and implementation next steps

Required Qualifications
  • 5+ years of experience in service design, operating-model development, operational transformation, business analysis, consulting, or a related field
  • Demonstrated ability to rapidly learn and operationalize unfamiliar or proprietary platforms
  • Experience discovering and documenting business processes through system exploration, observation, interviews, workshops, and hands-on testing
  • Experience creating process maps, service blueprints, governance frameworks, RACI models, resource models, and implementation recommendations
  • Strong analytical, facilitation, documentation, stakeholder management, and executive presentation skills
  • Ability to work independently and maintain momentum in ambiguous environments

Preferred Qualifications
  • Experience in paid media operations and orchestration
  • Exposure to campaign operations, audience activation, MarTech, customer data platforms, or omnichannel orchestration
  • Experience working with agencies, technology partners, external suppliers, or managed-service providers
  • Experience in pharmaceutical, healthcare, or another highly regulated environment

#LI-ST1 #LI-Hybrid #SeniorServiceDesign #OperatingModel #ServiceDesign #BusinessAnalysis #ProcessMapping #Governance #ServiceBlueprint

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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