As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.
Responsibilities- Drive net revenue retention among existing clients by influencing platform spend
- Influence pricing and packaging strategy
- Lead and develop the Account Management and Customer Success functions
- Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
- Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
- Partner with product teams to ensure complex accounts are scoped and technically healthy
- Deliver pipeline, forecast, and retention reporting to senior leadership
- Build strategic relationships and win new accounts
Requirements- 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
- Proven track record owning a retention or expansion metric such as net revenue retention
- Experience building or scaling commercial playbooks and operating cadences
- Strong analytical skills with comfort working from data and customer signals
- Excellent verbal and written communication skills, with the ability to influence cross functionally
- Ability to thrive in a fast paced, ambiguous, high growth environment
- Experience at ad platforms or in the influencer marketing space is a plus
- Experience with two sided marketplaces is a plus
Benefits- Salary: $130,000 to $180,000 CAD OTE
- Hybrid work model
- Annual performance and compensation reviews
- 2 weeks of paid vacation
- Paid local and federal holidays
- Paid sick leave
- Real autonomy and ownership over projects
- Growth potential as the company scales
