About the roleIn your role as Strategic Account Director, you will play a critical role in the growth and expansion of existing CoLab customers. You will work with current enterprise customer accounts to achieve business outcomes with industry-relevant solutions. In this role, you build and execute strategies to help land and expand 7-figure accounts. The ideal person for this role is passionate about helping others succeed and cultivating strong relationships.
This position will require occasional travel for on-site team meetings in Newfoundland Canada, at least twice per year (primarily in December and June) in addition to occasional travel to off sites. We recognize that travel can involve personal commitments, and we strive to accommodate individual circumstances, however the expectation is that travel to, and attendance at, the majority of these events is mandatory. Details about travel arrangements and covered expenses will be discussed during the hiring process.
What you'll do:- Build relationships with existing customers and net new strategic accounts.
- Build and execute a robust account strategy and plan to help the customer get the most value possible and CoLab to drive significant revenue growth. This includes deep account planning, mapping and multi-threaded selling.
- Serve as an expert to your customers as it relates to CoLab and industry best practices.
- Find, qualify and build opportunities within existing accounts.
- Work in consultation with Account Executive and Customer Success teams enterprise account expansions and renewals.
- Help drive growth among our customers by understanding their business and technical needs in order to achieve their desired outcomes.
- Manage follow-up conversations and document all activities in Salesforce.
- Travel to customer on-site on average 1 week per month.
Who you are:- Related experience in an Enterprise or Strategic Account Strategic role within a SaaS based business, or an engineering background with strong closing skills.
- Experience working with large enterprise customers for at least 1-2 years (10,000 employees +)
- Ability to understand and analyze use cases and demonstrate highly technical product.
- A strategic thinker with the ability to navigate complex enterprise sales for a product that is new to market.
- Comfortable with complex account planning and account mapping and selling across multiple departments.
- Committed team player with an ownership mindset and no ego.
- Deeply passionate and self-motivated to achieve goals and results.
- Resilient - challenges excited you and you're not afraid to overcome roadblocks.
- Excellent communication skills and ability to convey your message.
- Excited to work in a fast-moving startup environment with a lot of change.
- Bonus: have worked with manufacturing clients (including but not limited to automotive, medical device and hardware/mechanical consumer products).
Frequently cited statistics show that people who identify with historically marginalized groups often apply to jobs only if they meet 100% of the qualifications. At CoLab, we believe in potential over perfection. If this role excites you-even if you don't meet every single qualification-we encourage you to apply. Your unique background and perspective are valuable to us.
