Account Manager

Remote (US) Account Management

A bit about you

Account Managers at GroundTruth are product experts that work in tandem with our Account Executives to keep our client's success at the core of everything they do. Account Managers are expected to provide the highest level of strategic pre-sale planning (account planning/media planning) and post-sale (insights) customer support, while remaining focused on driving client KPIs. The Account Manager will provide superior customer service, resulting in the flawless execution of their campaigns against their client's KPIs. This role requires a high degree of customer focus, standards of communication, numerical analysis, and project management.

You will

• Own pre- and post-sale operational support for the direct sales organization in a fast-paced, client-facing environment, managing priorities and meeting deadlines effectively
• Utilize campaign data, analytics, and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history) to inform strategy
• Enhance account team and client knowledge by building strategic account plans and driving successful sales strategies
• Translate data into compelling narratives through reportable insights, wrap-up reports, and quarterly business reviews
• Develop and maintain strong customer relationships, acting as a key point of contact for clients (both direct and via media agencies and trading desks)
• Actively participate in client meetings, clearly articulating opportunities and aligning solutions to client objectives using GroundTruth's product suite
• Identify and drive upsell opportunities by proactively recognizing client needs and influencing investment decisions
• Support the Account Executive throughout the sales process while helping solve challenges, take ownership of outcomes, and navigate client stakeholders

You have

This is our ideal wish list, but most people don't check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we'd love to hear from you.

• 1-2 years of media experience in a client-facing or fast-paced environment
• Bachelor's Degree or 3+ years of experience in a related field (ad tech, customer success, project management)
• Strong analytical and problem-solving skills, with the ability to interpret data, draw conclusions, and make recommendations
• Excellent organizational and project management skills, with the ability to prioritize and deliver high-quality work on time
• Strong written and verbal communication skills, with confidence engaging stakeholders at all levels
• A strategic mindset, with the ability to understand and articulate sales opportunities at a client level
• Adaptability and flexibility to pivot quickly in response to evolving business needs
• Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce
• Technical aptitude with a willingness to learn and adopt new tools and technologies

Compensation package

• $82,000 - $100,000 base salary + commission ($96,471- $117,647 OTE, 85/15 split)
• The listed salary range is reflective of the cost of labor in the candidate's location and may vary depending on where the role is filled.

Applications will be reviewed on a rolling basis

The final deadline to apply is 10/15/26, but early applications are strongly encouraged as we may begin interviewing prior to that date

Use of AI in recruiting process

We use AI-supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job-related information to generate match insights for our team - but every application is reviewed by a recruiter, and hiring decisions are never made by AI