Account Manager, Commercial
Location: Chicago, Boston or Austin. Open to remote with regular onsite customer visits.
About the PositionWe are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle - from onboarding through renewal and expansion - while identifying new revenue opportunities within your book of business.
Key Responsibilities- Achieve quarterly and annual revenue targets across your commercial account portfolio
- Identify and execute upsell, cross-sell, and expansion opportunities
- Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building
- Develop and maintain account plans for key customers
- Engage the right stakeholders to demonstrate the value of the Showpad platform
- Deliver accurate pipeline forecasts and reporting
- Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle
- Negotiate and close renewals and expansions in line with company objectives
- Serve as a trusted advisor to customers, promoting best practices and product adoption
- Track and report on market trends, customer feedback, and competitive activity
Key Performance Indicators- Quarterly and annual revenue attainment
- Pipeline volume and quality
- Customer satisfaction, retention, and renewal rates
- Forecast accuracy
What We're Looking For- 2-4 years of experience in a SaaS or software sales or account management role
- Demonstrated track record of meeting or exceeding revenue targets
- Strong communication and presentation skills
- Experience engaging mid-level stakeholders (Directors, VPs)
- Solid negotiation and closing skills
- Ability to manage a high-volume account portfolio with strong organizational skills
- Collaborative mindset - comfortable working cross-functionally with CS, presales, and product teams
- Bachelor's degree or equivalent experience
