OverviewAllied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Responsibilities- Lead and Develop Security Teams: Directly supervise two Assistant Account Managers who support staffing, training, and operations management. Hire, coach, and manage security officers and supervisors while overseeing payroll, performance, employee relations, and retention.
- Manage Scheduling and Staffing: Leverage AI-powered technology to schedule security officers, meet client contract hours, minimize unbilled overtime, and address staffing challenges in a competitive labor market.
- Enhance Client Relationships: Serve as the primary point of contact for approximately 10 to 12 Property Managers and client stakeholders, ensuring high-quality service and balancing multiple requests and priorities.
- Manage Billing and Financial Performance: Review payroll, staffing levels, and approximately 20 to 30 separate invoices each month. Ensure accuracy across varying employee pay rates and client billing rates within a non-union account.
- Handle Security Incidents and Emergencies: Respond to escalated issues professionally and remain available for urgent concerns outside standard business hours, coordinating with clients, internal teams, law enforcement, and emergency personnel as needed.
- Oversee Reporting and Communication: Manage reporting and notifications through HELIAUS®, WhatsApp, email distribution lists, direct phone calls, and Angus, the client's work-order system. Ensure communications are timely, accurate, and delivered in the proper order.
- Direct Compliance and Operational Excellence: Oversee training, safety, post orders, licensing, and site operational standards while managing uniforms, equipment, access credentials, and essential supplies.
- Drive Continuous Improvement: Identify communication, staffing, billing, and operational gaps and implement solutions that improve accountability, responsiveness, and client satisfaction.
- Model Professional Leadership: Maintain a polished corporate appearance and executive presence while demonstrating a practical, hands-on approach to solving operational challenges.
- Support Account Stability: Demonstrate a commitment to long-term success and continuity at the client site.
Qualifications: Must Have- High school diploma or equivalent
- Licensing requirements are subject to state and local laws and regulations and may be required prior to employment
- Valid driver's license if driving a company vehicle or personal vehicle while conducting business
- Minimum of two years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience leading, developing, and retaining a dynamic team while building positive client relationships
- Ability to supervise managers, supervisors, and frontline employees
- Knowledge of emergency preparedness, physical-security protocols, risk assessments, and law-enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects, locations, and stakeholders
- Financial acumen, including experience managing staffing levels, payroll, overtime, billing, turnover costs, and inventory expenses
- Ability to manage multiple pay rates, billing rates, invoices, reporting systems, and client requirements
- Professional appearance, strong judgment, and a hands-on operational mindset
- Ability to remain accessible for urgent problems or concerns outside standard business hours
Preferred Qualifications: Nice to Have- College degree in Business Administration or a law-enforcement-related field
- Law enforcement, military, contract security, proprietary security, or facility-management experience
- American Society for Industrial Security Certified Protection Professional certification
- Previous payroll, billing, invoicing, or scheduling experience
- Experience managing a large, non-union, multi-property, or multi-stakeholder account
- Experience using HELIAUS®, Angus, WhatsApp, or similar reporting and work-order systems
- Aptitude with security systems, including CCTV, access control, and badge administration
- Graduate of a certified public-safety academy, such as law enforcement, firefighter or paramedic, or corrections officer
Benefits- Medical, dental, vision, basic life, accidental death and dismemberment, and disability insurance
- Enrollment in the company's 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
PAY:- $100,000.00 - $110,000.00/yr.
PPO 14417
Requisition ID 
