Seeking a rewarding career in Customer Service Management? You're in the right place. Ladders hosts a variety of high-paying jobs in this category, allowing you to take your professional life to the next level.
As a customer service manager, you are responsible for ensuring customer satisfaction, leading or supervising a team of customer service employees, and planning and implementing customer service policies.
Key skills and qualifications for customer service management include leadership, communication, problem-solving, and customer relations. An understanding of CRM systems and practices is also beneficial.
The demand for Customer Service Managers is steady with opportunities across many industries. These roles are key to maintaining customer loyalty and driving business success.
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$80K - $121K *
The Customer Service Manager oversees and manages order processing, customer service, and claims teams to ensure exceptional service delivery and customer satisfaction. This role involves developing s...
More than 4w ago
• 5 - 7 years exp. • Food & Beverages$80K - $110K *
The Customer Success Manager at TicketManager will support the Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption, leveraging account man...
More than 4w ago
• Less than 5 years exp. • Business Services$105K - $204K *
The Customer Solutions Manager at Amazon Web Services (AWS) is responsible for accelerating customer cloud migration journeys, maximizing customer value, and ensuring successful outcomes through techn...
4d ago
• 5 - 7 years exp. • Retail & Consumer Goods$91K - $134K *
The Customer Service Manager at Eaton's IS AER FED division in Rumford, RI is responsible for managing the customer service team's performance, driving customer service initiatives, and ensuring custo...
3d ago
• 5 - 7 years exp. • Manufacturing & Automotive$65K - $97K *
The Customer Service Manager will be responsible for managing customer complaints, negotiating contracts, and leading a team to ensure high levels of service. This role requires experience in a manufa...
More than 4w ago
• Less than 5 years exp. • Manufacturing & AutomotiveManager, Customer Technical Services
$95K - $150K *
The Manager, Customer Technical Services role at Mastercard involves managing, evaluating, and developing programs to increase card acceptance in various markets, collaborating with internal and exter...
2w ago
• 5 - 7 years exp. • Finance & Insurance$80K - $100K *
The Client Experience Manager will be responsible for building and maintaining customer relationships, identifying sales opportunities, and ensuring client satisfaction throughout projects...
1w ago
• Less than 5 years exp. • Retail & Consumer Goods$80K - $121K *
The Customer Service Manager is responsible for managing customer support processes, ensuring total customer satisfaction, company profitability, and market share growth through effective service coor...
3w ago
• 5 - 7 years exp. • Real Estate & Construction$65K - $97K *
The Customer Service Manager at Valmet will be responsible for building strong relationships with customers, managing a team, and overseeing various customer service functions to ensure customer satis...
More than 4w ago
• Manufacturing & Automotive$75K - $105K *
The Client Services Manager is responsible for leading the cross-functional client team and providing the highest level of service to clients, primarily related to Cotiviti Prospective Claims Accuracy...
Yesterday
• 5 - 7 years exp. • Healthcare$75K - $108K *
The Customer Service Manager (3PL) is responsible for providing overall direction and leadership to the customer support team, improving efficiency, profitability, and customer satisfaction by impleme...
4d ago
• 5 - 7 years exp. • Transportation$70K - $101K *
The Customer Support Manager at Practice Better will oversee the customer support department's operations, ensuring high-quality service for customers. This role involves managing a team, developing p...
2w ago
• Less than 5 years exp. • Business Services$75K - $95K *
As a Customer Journey Strategist at Cin7, you'll spearhead the analysis and optimization of the entire customer experience across all touchpoints to foster loyalty and retention. You will work closely...
1w ago
• Less than 5 years exp. • Enterprise TechnologyQuality Customer Service Manager
$90K - $131K *
The Quality Customer Service Manager at ByHeart is responsible for managing product complaints, investigations, and regulatory compliance to maintain and improve customer relationships. This role invo...
More than 4w ago
• 5 - 7 years exp. • Pharmaceuticals & Biotech$86K - $130K *
Customer Service Manager responsible for overseeing the Customer Service operation for IPS Renewables, focusing on delivering exceptional customer experiences...
1w ago
• 8 - 10 years exp. • Technical Services$130K - $195K *
Lead a team of Client Service professionals for Commercial Banking, drive change through innovation & transformation, and provide best in class service to clients...
More than 4w ago
• 5 - 7 years exp. • Finance & InsuranceRegional Customer Service Manager
$101K - $152K *
The Regional Customer Service Manager is responsible for leading and managing commercial aspects of sites within an assigned sub-region to drive market-leading response and customer service, increase...
1w ago
• Less than 5 years exp. • Manufacturing & Automotive$86K - $130K *
The Customer Success Manager at Motorola Solutions is responsible for managing customer relationships, ensuring customer satisfaction, and driving operational improvements to enhance the customer expe...
2w ago
• Less than 5 years exp. • Telecommunications & Hardware$77K - $130K *
The Customer Success Manager at AT&T is responsible for defining and driving the product vision, roadmap, and execution to deliver customer-centric solutions and meet business objectives...
More than 4w ago
• Less than 5 years exp. • Telecommunications & Hardware$70K - $101K *
Seeking a dynamic and experienced Customer Service Manager to lead a dedicated team in providing exceptional support and satisfaction to valued customers at Luminator Technology Group...
2w ago
• 5 - 7 years exp. • Business Services$88K - $155K *
The Customer Success Manager at Workday plays a critical role in ensuring customer happiness and success by advocating on behalf of customers and helping them succeed with Workday products and service...
Yesterday
• 5 - 7 years exp. • Consumer TechnologyCustomer Success Manager, Strategic
$86K - $124K *
Manage the long term success of ServiceTitan's largest customers, create partnerships, drive product adoption, and collaborate on projects to ensure ongoing success...
1w ago
• 5 - 7 years exp. • Information TechnologyManager, Sales and Customer Service
$65K - $97K *
As a Sales and Customer Experience Manager at Macy's, you will lead initiatives to increase shopper loyalty and deliver exceptional customer service. You will build and coach a team to create memorabl...
2d ago
• Less than 5 years exp. • Retail & Consumer Goods$86K - $130K *
The Customer Service Manager directs and coordinates activities of the quality division of the logistics operation to ensure optimum control of quality performance, manage customer relationships, and...
2d ago
• 5 - 7 years exp. • Transportation$80K - $121K *
The Client Service Manager will be responsible for managing client relationships, ensuring project delivery, and driving overall client satisfaction within the financial markets department. The ideal...
2w ago
• 8 - 10 years exp. • Finance & InsuranceWhat qualifications are typically required for a Customer Service Manager role?
Most Customer Service Manager roles require a bachelor's degree in business or a related field, along with experience in customer service or sales. Leadership experience is also important.
What is the work environment like for a Customer Service Manager?
Varying significantly from organization to organization, it can range from an office setting to a retail location depending on the industry.
What opportunities for advancement are there within customer service management?
With experience, Customer Service Managers may move into higher managerial or directorial roles within the organization, or oversee larger teams.
What is the potential salary range for a Customer Service Manager?
Salaries vary by industry, location, and level of responsibility, but in general, jobs in this field listed on Ladders pay $100,000 and more.