New research from RingCentral, which supplies global enterprise cloud communications and collaboration solutions, shows that 69% of employees report spending up to one hour daily going back and forth between apps, which is up to a whopping 32 days annually.
CITE Research, who gathered the data on behalf of RingCentral, surveyed 2,000 knowledge workers in the US, Australia and the UK. Here are some of the findings that stood out.
Workers find it difficult to navigate too many apps
The research showed what “apps” employees most use at work, with 74% using email, 56% using office programs, 33% using file sharing, 30% using social media, 21% taking part in video conferencing and more.
Thirty-one percent of respondents admitted they’ve “lost their train of thought while navigating between apps” and 66% are in a favor of “a single platform for all their communications.” Among the reasons why people think “an integrated approach” would be helpful were: “time savings” at 54%, “increased organization” at 52% and “increased productivity” at 51%.
While 54% of respondents think AI will take employees’ spots in the workforce in the days to come, 22% think this process has already started.
So how many “communications apps” are workers using, and how often — 50% use four or more and 68% percent go “between apps up to 10 times an hour.”
Riadh Dridi, CMO of RingCentral, commented on the research in a statement:
“Today’s workforce is under siege by a flood of communications apps. More than ever, our attention is scattered across a wide array of different apps and communications channels…These apps are meant to bolster our productivity, but managing myriad apps is proving difficult—with serious repercussions for businesses. This new research reveals workers demand a unified experience that brings together all modes of communications into a single platform that promotes better collaboration and seamlessly integrates with their other business applications.”
What people would rather be doing than wading through apps
A staggering 53% of workers said they find having to “navigate between apps” more annoying working on “household chores,” while 52% would rather pay off their bills, 50% would rather attempt to lose weight, and 46% would rather be “dealing with an insurance company.”
Employees age 45 and up chose email as their most preferred single method of communication (51%), while 43% of those ages 18-44 (millennials and Gen Xers) “are most likely to use team messaging,” and are “more likely to use it 46 to 60 minutes a day.”
As it turns out, even the people at the top of the corporate ladder are having a tough time. While 80% of C-suite leaders think “their communications volume” is “very or somewhat challenging,” the report says that people at this level are “most likely to have considered quitting (9 percent) or lashed out at family (11 percent) no thanks to their flood of communications.”