Support Escalation Engineer Jobs in Boston, MA

Drive software solutions by analyzing issues and collaborating with teams to improve CRM products, enhancing performance and user experience while ensuring effective consultation and optimal configura...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Join our team as a Senior Application Support Engineer to ensure seamless operations and drive continuous improvements. You'll optimize business applications, facilitate transitions, and enhance servi...

Bring your expertise to analyze client needs and develop tailored telecommunications solutions, collaborating with sales and engineering teams to deliver innovative strategies and support, ensuring cu...

Drive platform reliability as a Site Reliability Engineer, optimizing and managing our cloud infrastructure to ensure performance, availability, and innovative solutions across AWS and Kubernetes...

Shape the future of public safety by leveraging your technical expertise in sales. Collaborate with diverse teams to provide tailored solutions that enhance emergency communication systems, driving ef...

Lead strategic enterprise solution engagements, guiding digital transformations and shaping deal strategies. Collaborate with executive stakeholders and cross-functional teams to deliver value-driven...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Shape the future of Higher Education by driving tailored ITSM and EX solutions, boosting productivity and engagement. Collaborate across institutions to enhance workflows and deliver impactful results...

Champion customer success by leveraging your expertise in cloud, networking, and Linux technologies to provide exceptional technical support, enhance operational efficiencies, and mentor team members...

Manage the post-implementation operations of the ServiceNow CAM Module, leading a centralized support team and ensuring service delivery, coordination, and continuous improvement across stakeholder gr...

Join a team that's dedicated to resolving complex technical issues for enterprise clients. You'll drive success in product adoption while collaborating across functions, ensuring a seamless customer e...

Join a team that's dedicated to maintaining and optimizing our hybrid infrastructure, ensuring system performance, reliability, and security across multiple environments while collaborating with stake...

Transform the future of healthcare by integrating advanced medical devices. Collaborate with teams to ensure flawless installation and support for clinical environments, enhancing technology's impact...

Join a dynamic team to drive technical sales, support senior sellers, and enhance customer experiences by leveraging strong storytelling, advanced integrations, and project management skills for impac...

Join a team that's dedicated to maintaining and optimizing cutting-edge IT infrastructure in diverse environments. Contribute to system health, security, and innovative technology implementations for...

Elevate your career by leveraging your Tier 3 technical support skills to drive customer success. Collaborate with enterprise clients, troubleshoot complex issues, and enhance the adoption of cutting...

Lead innovative cybersecurity solutions, collaborating with cross-functional teams to develop NSA-certified products that address complex challenges through cutting-edge technology and methodologies...

Advance your career by designing secure cloud architectures and implementing InfoSec strategies. Collaborate with engineering teams to enhance security compliance for critical DoD programs while suppo...

Drive the expansion and optimization of cloud technologies across the organization. Collaborate with cross-functional teams to implement and maintain robust solutions while mentoring junior engineers...

Shape the future of autonomous systems as a key member of a cross-functional team, contributing to the design, implementation, and testing of innovative underwater vehicles while advancing your career...

Drive reliability and performance enhancements in cloud infrastructure. Collaborate with teams to automate processes and resolve issues while mentoring engineers and implementing robust observability...

Join a team that's redefining secure connectivity. In this remote role, you'll design and demonstrate transformative SASE and security solutions, collaborating with clients to enhance their networking...

Empower customers as you manage technical relationships, resolve integration issues, and provide strategic support while collaborating with internal teams to ensure seamless operations and satisfactio...