Welcome to Customer Success Manager Careers

Customer Success Managers play a vital role in maintaining client relationships and ensuring customer satisfaction. Their job involves understanding customer needs, developing customer relationship strategies, and resolving customer issues promptly. At Ladders, you can find some of the top Customer Success Manager positions in major companies across the country that pay over $100k annually.

Roles and Responsibilities of a Customer Success Manager

Customer Success Managers are responsible for client satisfaction, customer retention, and contributing to the overall growth of the business. They work closely with the sales teams to ensure a smooth customer experience and to resolve any issues that may come up. They are pivotal in maintaining client relationships and generating repeat business.

Why Choose a Career as a Customer Success Manager?

Choosing a career as a Customer Success Manager enables you to work at the forefront of customer interaction, providing an unmatched level of service that sets the company apart from its competitors. If you are passionate about customer service and enjoy problem-solving, a role as a Customer Success Manager could be ideal for you.

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More (2)

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$70K - $121K *

Seeking an experienced Customer Success Manager to drive growth and enhance customer experience for CloudShare's strategic clients. Responsibilities include managing client relationships, meeting sale...

US-AnywhereRemote

2d ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $108K *

The Customer Success Manager at Vidyard will be responsible for ensuring customers gain full value from the Vidyard platform, managing key accounts, and driving adoption. This remote role in Canada in...

US-AnywhereRemote

2d ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $121K *

As a Customer Success Manager at Sidetrade, you will be responsible for managing a portfolio of enterprise clients, driving adoption, and ensuring customer satisfaction to support renewals and expansi...

US-AnywhereRemote

2d ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $120K *

The Customer Success Manager at CallMiner is responsible for managing customer relationships, ensuring customer satisfaction, and driving business value through conversation intelligence solutions...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $101K *

Seeking a Customer Success Manager to manage accounts, improve customer success processes, engage with customers, provide insights, and drive success metrics at Amplemarket, a fast-growing AI-powered...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $115K *

The Customer Success Manager at Meltwater is responsible for ensuring customer satisfaction and success by driving product adoption, mitigating risks, and conducting user trainings. They collaborate w...

US-AnywhereRemote

3d ago

  •   Less than 5 years exp.  •   Media

$75K - $119K *

Drive customer adoption and revenue growth by leading onboarding, account management, and advocacy for a SecretOps platform. Collaborate with internal teams to ensure exceptional customer experience a...

US-AnywhereRemote

3d ago

  •   Less than 5 years exp.  •   Media

$79K - $150K *

The Customer Success Manager at Domino Data Lab is responsible for maintaining and growing relationships with clients, maximizing client satisfaction, retention, and revenue generation...

US-AnywhereRemote

6d ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $162K *

The Customer Success Manager at CloudZero will be responsible for driving software adoption, value realization, and expansion in a B2B SaaS startup software environment, while ensuring high levels of...

US-AnywhereRemote

2d ago

  •   5 - 7 years exp.  •   Business Services

$80K - $121K *

The Customer Success Manager at Soracom will be responsible for driving revenue growth from existing customers, understanding customer needs, conducting training sessions, and identifying new business...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Transportation

$70K - $111K *

Join Silverblaze as a Customer Success Manager to shape the customer experience, deliver exceptional service, and drive customer satisfaction. This remote role in the USA requires travel up to 25%...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$77K - $166K *

The Customer Success Manager at GitLab will work with customers to align, enable, and expand their use of the DevSecOps platform, ensuring customer satisfaction and growth. This role involves guiding...

US-AnywhereRemote

6d ago

  •     Information Technology

$101K - $151K *

The Enterprise Customer Success Manager will nurture partnerships with Enterprise customers, guide them in using the Swoogo platform, and collaborate with various teams to address challenges and drive...

US-AnywhereRemote

6d ago

  •   5 - 7 years exp.  •   Enterprise Technology

$60K - $101K *

The Customer Success Manager at CYE will be responsible for building and maintaining strong customer relationships, advocating for customers within the company, managing renewals and expansions, and e...

US-AnywhereRemote

1w ago

  •   Less than 5 years exp.  •   Information Technology

$101K - $151K *

The Manager, Customer Success at NICE is responsible for overseeing a Technical Account Management team to deliver world-class customer service, build relationships with customers, and ensure customer...

US-AnywhereRemote

6d ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $181K *

The Principal Customer Success Manager at Evisort is responsible for working with the largest accounts, focusing on accelerating digital and transformational contract management and intelligent analyt...

US-AnywhereRemote

3d ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Seeking a Senior Customer Success Manager to drive customer revenue retention and growth by understanding customer goals and ensuring value realization. Responsible for managing key accounts and strat...

US-AnywhereRemote

1w ago

  •   5 - 7 years exp.  •   Business Services

$86K - $130K *

The Customer Success Manager at Sift works closely with customers to address business and technical challenges, drive adoption of solutions, and ensure customer satisfaction. The role involves being a...

US-AnywhereRemote

2w ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $125K *

Lead the establishment and management of Customer Success Engagement programs, oversee team members, and ensure successful execution of customer engagement strategies...

US-AnywhereRemote

5d ago

  •     Enterprise Technology

$154K - $182K *

The Manager of Customer Success will lead a global team in driving customer adoption, retention, and expansion, with a focus on strategic account management and technical product expertise...

US-AnywhereRemote

3d ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $170K *

The Strategic Customer Success Manager at Brex will support a book of customers to ensure they achieve their business goals with Brex, building deep, resilient, long-term relationships virtually and i...

US-AnywhereRemote

2d ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $151K *

Lead a team of Customer Success Managers to maintain high levels of satisfaction and engagement among Mid-Market and SMB customers, driving adoption and outcomes leading to renewals, expansion, and ad...

US-AnywhereRemote

4d ago

  •   Less than 5 years exp.  •   Consumer Technology

$87K - $118K *

Seeking a highly skilled and motivated Customer Success Manager (CSM) to join the Customer Success Team virtually. Responsibilities include building strong business relationships, creating adoption pl...

US-AnywhereRemote

1w ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $111K *

Customer Success Manager at Pricefx responsible for managing Spanish speaking customers, ensuring customer satisfaction, and driving adoption and growth of pricing platform...

US-AnywhereRemote

2d ago

  •     Enterprise Technology

$100K - $120K *

The Senior Customer Success Manager, Enterprise at SecurityScorecard will play a key role in guiding enterprise customers to assess security risks, drive engagement, and ensure customer satisfaction...

US-AnywhereRemote

3d ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is the average salary for a Customer Success Manager job?question toggle

    According to Ladders’ database, the average salary for a Customer Success Manager job is $100,000 annually. This may vary depending on the company, location, and years of experience.

  • What skills are needed for a Customer Success Manager job?question toggle

    Customer Success Managers are required to have excellent communication and problem-solving skills. They should be customer-orientated and have the ability to build and maintain strong customer relationships. Proficiency in CRM software is also a necessity.

  • What does a Customer Success Manager do?question toggle

    A Customer Success Manager works with customers to ensure that they are getting the most value from their product or service. This can involve troubleshooting, offering advice on how to use the product more efficiently, or resolving issues that may arise.