Customer Service Manager Jobs in Richmond, VA

Manage diverse technology projects end-to-end, collaborating with Technical Leads to ensure successful client outcomes and adapting methodologies to fit each unique engagement's needs...

Drive operational excellence through Lean and Six Sigma initiatives across global manufacturing and logistics. Collaborate with diverse teams to enhance efficiency, develop KPIs, and implement best pr...

Drive operational success by overseeing culinary services, financial management, and team leadership, ensuring exceptional client and resident experiences while achieving quality and performance objec...

Champion operational excellence in aviation services, building trust with clients, leading a high-performing team, and driving financial and safety compliance while ensuring seamless flight execution...

Manage labor and employee relations strategies, ensuring positive engagement and communication while collaborating with leadership to enhance workplace culture and compliance in a multi-state organiza...

Lead fraud operations, drive team development, and establish best practices in fraud detection to enhance risk policies across diverse platforms, ensuring effective management of application and card...

Oversee complex, multi-phase enterprise implementations in the public safety sector. Manage relationships, delivery quality, and timelines while leveraging AI tools to enhance program execution and st...

Lead the charge in redefining fraud prevention through innovative product management. Engage with stakeholders to enhance existing solutions and evaluate new technologies for a modern omni-channel fra...

Transform revenue operations by optimizing CRM systems, improving processes, and turning data into actionable insights. Collaborate across teams to enhance efficiency and drive success, ensuring accur...

Lead the charge in delivering innovative Convenience Retail Programs while collaborating with cross-functional teams to ensure timely and efficient project execution, driving business results and enha...

Drive success by leveraging strong client relationships and sales acumen to expand our sample management services in pharma and academic markets, ensuring exceptional customer service and achieving sa...

Lead our digital growth initiatives by innovating and optimizing AI automation, multi-channel marketing strategies, and conversion processes to enhance client engagement and revenue generation across...

Engage mid-market public safety customers by championing implementation, usage, and expansion initiatives. Collaborate with technical teams to align customer needs with innovative solutions, improving...

Unlock potential by leading the governance and scaling of maintenance systems across automated warehouse operations, ensuring planning standards and execution discipline enhance uptime and cost contro...

Empower your career by leading a team focused on mid-market customer success, enhancing retention, and driving revenue growth. Oversee a high-performing unit by setting standards for engagement and de...

Lead the charge in enhancing customer success by managing a high-performing team dedicated to enterprise dental clients, driving retention, operational excellence, and strong relationships for strateg...

Engage your career with a forward-thinking role that shapes financial communications, integrating strategy with technology to elevate brand narratives and capture investor interest while driving growt...

Lead workforce planning and operations for a 24/7 multi-channel contact center, ensuring effective staffing and service levels while optimizing systems in a dynamic remote environment. Foster collabor...

Lead the development and execution of a robust knowledge management program, enhancing customer support quality and effectiveness through strategic content governance and self-service capabilities. Dr...

Lead a team of product managers in automating back-office operations through AI. Drive strategy for regulatory programs, enhance customer experiences, and ensure compliance while delivering innovative...

Lead a team dedicated to overseeing effective payroll tax operations across multiple states, ensuring compliance and accuracy while managing high-volume employer accounts and fostering continuous impr...

Collaborate with diverse teams and stakeholders to drive medium to large scale projects from concept to completion, ensuring alignment with governance standards and delivering exceptional value for cu...

Build impactful data architectures that empower AI-driven business intelligence. Collaborate with cross-functional teams to design scalable solutions, enabling self-serve reporting and actionable insi...

Drive operational efficiency at the intersection of finance and compliance. Collaborate with diverse teams to manage financial reporting, internal controls, and audits while optimizing processes to su...

Take ownership of underwriting operations to acquire and retain profitable property and casualty accounts, leading a team to enhance sales through sound principles and strategic decision-making...