Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$90K - $120K *

Lead day-to-day operations by managing performance, billing, and PNL. Collaborate with team leads and senior management to drive results, promote a positive culture, and ensure KPI achievement while f...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Champion the strategy and roadmap for an exceptional consumer digital experience, driving product outcomes by analyzing customer behavior, prioritizing needs, and leveraging AI while collaborating cro...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$145K - $220K *

Lead the charge in scaling a high-performing Sales Engineering team, driving strategic initiatives and fostering customer success. Harness technical expertise and leadership to optimize collaboration...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Lead and optimize frontline operations to deliver exceptional service quality. Build and engage a high-performing team focused on member experience while analyzing metrics to foster continuous improve...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $140K *

Help us drive customer success by owning the adoption lifecycle for Cisco software solutions, partnering with clients to maximize usage and realizing value quickly while fostering key relationships fo...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$81K - $152K *

Shape the future of operational excellence by leading a high-performing team, driving performance improvements, and fostering a culture of accountability and engagement while navigating complex challe...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$94K - $105K *

Manage and lead initiatives in Contact Center Solutions to enhance customer experiences and drive business success. Collaborate with stakeholders and maintain product accuracy while developing strateg...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$140K - $165K *

Manage a high-performing technical support engineering team, driving escalation quality and improving customer satisfaction. Collaborate with engineering to ensure seamless resolution pathways and pro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Join a dynamic team to manage customer accounts, ensuring exceptional service delivery and timely resolution of IT requirements. Be the key advocate for clients while leveraging your expertise in IT g...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $95K *

Lead the charge in enhancing customer experience and driving sales through effective team development, operational excellence, and strategic execution. Foster a motivating environment that bridges str...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Join our team to drive customer value and success through strategic partnerships, optimizing operational goals, and ensuring measurable outcomes throughout the customer lifecycle with a focus on value...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$128K - $213K *

Lead the development of commercial strategies and business activities for Power Transmission products, enhancing relationships with key customers and achieving sales objectives through effective accou...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$176K - $220K *

Optimize and enhance support operations by designing efficient systems, driving insights, and implementing scalable processes to elevate customer experiences as part of a collaborative cross-functiona...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $154K *

Join a team that's committed to driving operational excellence across Services and Support. This role will establish systems and processes that enhance customer experiences while connecting efforts to...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Contribute to customer success by driving adoption and realizing value, blending technical acumen with customer engagement. Collaborate cross-functionally to navigate complexities and ensure long-term...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$118K - $177K *

Unlock potential by leading a sales team to drive revenue growth across strategic retailers. Utilize strong relationship management and deep market insights to achieve targets in a collaborative envir...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$70K - $95K *

Empower customer success by fostering relationships, enhancing platform adoption, and driving retention. Collaborate with clients to define goals, analyze usage data, and proactively address issues to...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$115K - $125K *

Lead customer support operations to enhance service quality, ensure SLA compliance, and drive continuous improvement. Collaborate cross-functionally, manage escalations, and optimize workflows to fost...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Shape relationships by engaging with IT leaders at top enterprises, leveraging insights to craft strategies that enhance customer loyalty, drive revenue growth, and ensure alignment with customer need...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $115K *

Empower customer success by managing relationships with Mid-Market clients, ensuring they realize value from the platform. Drive growth through retention strategies, account health insights, and colla...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$155K - $210K *

Innovate analytical strategies and lead a team of analysts to drive Pro retention and customer care metrics. Translate data into actionable insights and support high-impact decision-making in a fast-p...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $140K *

Drive customer success by managing relationships and expanding revenue within existing accounts. Leverage strategic sales execution and cross-functional collaboration to ensure customer retention and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$139K - $225K *

Elevate operational excellence as you lead the Marketing PMO, driving alignment and execution across functions. You’ll be pivotal in building scalable processes and governance, enhancing the marketing...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Shape the future of customer sales by driving growth through strategic relationships and data-driven insights. Collaborate with cross-functional teams to optimize product offerings and maximize sales...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$75K - $95K *

Deliver outstanding leadership by developing regional plans to achieve sales goals and profitability. Coach and mentor account managers to enhance their skills, ensuring excellent service standards wh...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.