Customer Service Manager Jobs in Newton, MA

Unlock efficient quality management by leading a global team driving customer satisfaction and compliance through effective complaint handling, post-market surveillance, and continuous improvement ini...

Unlock potential by driving enterprise-wide Problem Management, enhancing service reliability through data-driven Root Cause Analysis and proactive solutions, while collaborating with cross-functional...

Lead and inspire a talented team dedicated to enhancing customer success through strategic retention, expansion, and satisfaction efforts, fostering a culture of excellence and innovation in a fast-pa...

Create a proactive customer experience engine by building processes, tools, and insights. Lead cross-functional initiatives, synthesize customer feedback, and manage operational teams to enhance custo...

Elevate customer success through proactive engagement and partnership in the Employee Benefits sector, managing the journey from onboarding to renewal while driving adoption and strategic relationship...

Drive client success by managing key accounts and providing strategic insights. Collaborate across teams to maximize advertising campaigns, leverage modern retail media technologies, and add long-term...

Lead the enhancement and optimization of the Salesforce CRM platform, ensuring user support, vendor collaboration, and data governance compliance while driving continuous improvement across organizati...

Lead the charge in managing a high-performing Bulk Customer Success team to ensure successful fiber internet launches, deepen customer engagement, and foster lasting relationships in the multifamily s...

Accelerate progress at driving revenue through effective Sales Plays execution. Collaborate with cross-functional teams to design, launch, and optimize initiatives that align with go-to-market strateg...

Elevate customer relationships by driving AI solution adoption, ensuring effective onboarding, and providing strategic support to enhance user engagement across various departments while collaborating...

Empower client success through strategic relationship management and service delivery oversight. Drive governance, enhance service quality, and ensure client satisfaction for a portfolio of Oracle man...

Lead efforts to resolve escalated customer issues by coordinating with engineering, product, and support teams. Build processes for escalation management; leverage data to improve customer recovery st...

Lead a team in managing multiple contracted services, driving operational success and exceeding client expectations while ensuring compliance and financial performance. Be a key contributor to service...

Champion impactful partnerships by driving engagement and success with health system/provider networks. Utilize clinical research knowledge to foster collaboration among cross-functional teams and enh...

Lead data-driven audience strategies and segmentation to optimize marketing campaigns. Collaborate across teams to enhance engagement and revenue through effective targeting and performance analysis...

Shape the future of customer financial services by optimizing operations and driving performance. Lead a globally distributed team in accounts receivable, credit, and collections, enhancing efficiency...

Lead operational excellence in Customer Shared Services, optimizing Accounts Receivable, Credit, and Collections processes. Drive a customer-focused strategy with a fully offshore team to enhance fina...

Join a transformative team to enhance insurance operations, driving excellence and compliance through strategic initiatives, cross-functional collaboration, and process improvement while mentoring a d...

Lead initiatives to enhance member experience through effective management of contact center technologies and digital platforms. Drive operational excellence by optimizing service delivery, data analy...

Lead customer communication strategies to enhance service quality and operational efficiency. Oversee team performance, process improvements, and innovative solutions, ensuring exceptional customer ex...

Lead the charge in enhancing customer success by guiding post-sale engagement, ensuring clients effectively utilize our solutions, and advocating for their needs within the organization to drive satis...

Lead the charge in driving customer success and growth by managing a dynamic team of Business Consultants. Collaborate cross-functionally to optimize tools and strategies, ensuring client satisfaction...

Champion client success by guiding large accounts through strategic engagement, driving retention and satisfaction while orchestrating impactful solutions and maximizing value from their partnership w...

Champion customer success by managing a team of Account Managers to enhance client relationships, drive revenue growth, and deliver tailored solutions while ensuring high satisfaction and retention ac...

Grow your career with a leadership role overseeing a team of Customer Success Managers. Drive customer adoption, retention, and value for strategic accounts while partnering cross-functionally to meet...